Contact Real Insurance

We are experiencing high call volume due to the recent floods. We apologise for any inconvenience and frustration caused by the delays.

To save time, lodge your claim online and one of our experienced Client Managers will call you back to progress your claim. Rest assured we are committed to ensuring that we help you as much as possible during this trying time.

 Information about how to contact Real Insurance for your insurance needs is included in the tabs below


Car, Home and Landlords - 13 19 48
 Monday - Friday, 8am – 7pm Sydney time
Saturday, 9am – 5pm Sydney time
To contact the team via VOIP/Skype, dial 02 8889 9499
Click here to request a car insurance quote.
Email: Please use the Feedback button at the bottom of this page
Click here to update your policy details online

Pay As You Drive - 13 72 93
Monday - Friday, 8am – 7pm Sydney time
Saturday, 9am – 5pm Sydney time
Website: www.payasyoudrive.com.au
Email: Please use the Feedback form here
Click here to update your policy details online

Life and Income Protection Insurance – 1300 37 7325
Monday – Friday, 8am – 8pm Sydney time
service@reallifecover.com.au

Pet Insurance – 1300 37 7325
Monday – Friday, 8am – 8pm Sydney time
service@realpetinsurance.com.au

Bicycle- 133 503
Monday - Friday, 8:30am – 5pm Sydney time
Bike@realinsurance.com.au

Travel Insurance – 1300 36 8979
Monday – Friday, 8am – 6pm Sydney time
traveladmin@chartisinsurance.com
Motor claims- 13 19 48
Email- motorclaims@realinsurance.com.au
Fax- 02 8889 9552
Click to submit your car insurance claim online.

Home, contents and landlords claims- 13 19 48
Email- claims@realinsurance.com.au
Fax: 02 9346 6797
Click to submit your home and contents insurance claim online.

Bike claims- 133 503
Email- Bike@realinsurance.com.au

Life and Income Protection Insurance claims – 1300 73 7697
Monday – Friday, 8am-8pm Sydney time
 
Pet Insurance claims – 1300 09 6023
Monday – Friday, 8am-8pm Sydney time
Detailed claims information is also available on the 'how to make a claim' page
Mailing address
Real Insurance
Customer Care
Locked bag 9042
Castle Hill NSW 1765
Update your details online
To update your car, home, contents or landlords details online, please use our online service form.

Click here to update your policy details online

Please note that unfortunately, this service is not available to our life, pet and bicycle insurance customers.


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