Real Insurance claims
PLEASE NOTE: Due to recent storm activity in Victoria and flooding in Queensland, we are experiencing unusually high call volumes. Please be prepared to wait up to 30 minutes when you call us to lodge your claim. We apologise for this temporary inconvenience and appreciate your understanding.
What to do if you need to make a claim on your home and contents insurance
- Do what you can to prevent any further loss, damage or liability
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- Tell the police immediately if the claim involves theft, attempted theft, malicious acts, civil unrest or impact by a vehicle.
- Call us on 1300 30 16 18
What to do if you need to make a claim on your motor vehicle insurance
- Secure your car.
- Report the loss or incident to the police when this is required by law or your policy.
- Gather as much detail from the other party as possible.
- Have your licence details readily available.
- Call our claims team on 1300 30 16 18
If you are unable to contact the claims team, do what you can to prevent any further loss or damage to your vehicle including having it towed to the nearest place of safety.
Car, home and contents claims contact details:
1300 30 16 18
Claims service hours:
Monday to Friday 8am-7pm
Emergency claims: 24 hours a day / 7 days a week
Claims service email:
newclaims@realinsurance.com.au
Claims mailing address:
Real Insurance
Claims Service
Locked Bag 9042
Castle Hill NSW 1765
For bicycle insurance claims 