Car insurance claims
- Secure your car.
- Report the loss or incident to the police when this is required by law or your policy.
- Gather as much detail from the other party as possible.
- Have your licence details readily available.
- Call our claims team on 13 19 48
- Click to submit EMERGENCY claims details
- Click to submit non-urgent claims details
If you are unable to contact the claims team, do what you can to prevent any further loss or damage to your vehicle including having it towed to the nearest place of safety.
Claims phone details: 13 19 48
Monday to Friday 8am-7pm
Emergency claims: 24 hours a day / 7 days a week
Claims service email:
newclaims@realinsurance.com.au
Claims mailing address:
Real Insurance
Claims Service
Locked Bag 9042
Castle Hill NSW 1765
Home and contents insurance claims
Claims phone details: 13 19 48
Monday to Friday 8am-7pm
Emergency claims: 24 hours a day / 7 days a week
Claims service email:
newclaims@realinsurance.com.au
Claims mailing address:
Real Insurance
Claims Service
Locked Bag 9042
Castle Hill NSW 1765
Life insurance claims
For information on Life insurance claims, please go to the
Life insurance claims page.
Income Protection insurance claims
Bicycle insurance claims
For bicycle insurance claims, please go to the
bicycle insurance claims page.