Car insurance claims
Making a claim
We understand that it can be very stressful if you need to make a claim. Our Claims Team will be there to help you and assist when you need it most. If an event occurs that is likely to result in a claim, the following checklist will help you ensure that you have done everything you need to do, so that your claim can be assessed quickly.
First you should:
- Secure your car.
- Report the incident or loss to the police where it must be reported by law;
- Contact us by submitting your claim online or call our claims team on 1300 30 16 18
- If you are unable to contact the claims team, do what you can to prevent any further loss or damage to your vehicle including having it towed to the nearest place of safety.
Click to submit your car insurance claim online
Claims phone details- 1300 30 16 18
Monday to Friday 8am-7pm
Emergency claims: 24 hours a day / 7 days a week
Claims Mailing Address:
Real Insurance
Claims Service
Locked Bag 9042
Castle Hill NSW 1765
Home and contents insurance claims
Making a Claim
We understand that it can be very stressful if you need to make a claim. Our Claims Team will be there to help you and assist when you need it most. If an event occurs that is likely to result in a claim, the following checklist will help you ensure that you have done everything you need to do, so that your claim can be assessed quickly.
First you should:
- Do what you can to prevent any further loss, damage or liability
- Tell the police immediately if the claim involves theft, attempted theft, malicious acts, civil unrest or impact by a vehicle
- Contact us by calling our Claims Team on 1300 30 16 18
Click to submit your home and contents insurance claim online.
Claims phone details- 1300 30 16 18
Monday to Friday 8am-7pm
Emergency claims: 24 hours a day / 7 days a week
Claims mailing address:
Real Insurance
Claims Service
Locked Bag 9042
Castle Hill NSW 1765
Bicycle insurance claims
For bicycle insurance claims, please go to the
bicycle insurance claims page.
Life insurance claims
For information on Life insurance claims, please go to the
Life insurance claims page.