It's always a pleasure to share compliments we receive from customers who have just received their Real Bonus.
I've included a few of the latest compliments below, it's lovely to read what a great surprise in the mail the Real Bonus cheque is.
And coincidently enough, we often seem to have incredibly good timing when sending out Real Bonus cheques to our customers, with many customers receiving their cheque in the mail right at the time when they need it most!
Jennifer called to say
"I'm just calling to say I've received my Real Bonus cheque. What a nice surprise it was right after Christmas!"
Katrina and Sandra were two more happy customers who took the time to call for no other reason than to say a big THANKS for their Real Bonus cheques, Katrina said
"what a great surprise" her cheque was, while Sandra commented
"I just got a cheque from you, that's pretty good!"
And finally, the comments that made my day...
Anne called in to say
"Thank you for my Real Bonus cheque, I cried when I received it because you wouldn't’t believe just how much we needed it. I wouldn't’t have expected that much and I didn't’t even think about the fact that we were due. That’s just beautiful and I'm really just ringing to say Thank you ,Thank You ,Thank You. You have made my day”
Here at Real we love bringing a smile to the faces of our customers. Is your Real Bonus cheque due soon? Look out for it in the mail, and we hope you get a nice surprise in the mail too!
Posted by Rebecca Sendt at 4:04 PM
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Some good news and fun this Friday as 'Baby' the cat probably saved her owners from a house fire.
Full story below from the
Washington Post.
'Baby' the cat saves Ill. couple from house fire
The Associated Press
Monday, January 18, 2010; 8:47 PM
WONDER LAKE, Ill. -- A couple in the northwestern Chicago suburb of Wonder Lake are searching for a 13-year-old house cat who probably saved their lives during a house fire. Josh Ornberg and Letitia Kovalovsky said their cat, "Baby," woke them early Monday morning as they slept on a couch in the living room. Ornberg said the house was starting to fill with smoke from a fire in the bedroom.
Ornberg called 911 after he could not put out the fire with a home extinguisher.
The couple, who are expecting twins in about two months, got out of the house safely, as did "Baby" and their dog, but "Baby" disappeared a short time later.
Ornberg said the gray, white and brown tabby is strictly an indoor cat, so he hopes she is found soon.
Posted by Rebecca Sendt at 11:59 AM
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As news and devastating pictures of the Haiti earthquake emerge today, I am sure we are all thinking of the horror the people of Haiti must be going through, and of the estimated 100,000 people who may have been killed in the quake.
I also think that here in Australia we must be grateful for many things. Firstly, that our country is not often subject to quakes of this magnitude. Secondly, that if such a massive earthquake was to occur, our building standards are of a greater standard and hopefully less devastation would occur than has done so in the shanty towns of Haiti.
Finally, it is reassuring to know that most Australians are both able to access and afford insurance to help protect themselves and their families in such a tragedy. Sadly once again, this is not the case in Haiti- already the poorest nation in the Western Hemisphere, it is hard to imagine how the poverty-stricken people of Haiti will recover from such a disaster.
Information and photos from the Haiti quake are available on news.com.au
Posted by Rebecca Sendt at 12:06 PM
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A code red fire warning has been issued today for the first time since the new warning system was introduced. The warning is for Wimmera, VIC where temperatures are predicted to hit 44C today.
Many residents have already evacuated while most business, childcare centres and parks will be closed.
More below from the
Herald Sun
VICTORIANS in bushfire danger zones have been told to flee their homes this morning as the state faces the worst conditions since Black Saturday.
Fire chiefs declared a "code red" catastrophic fire day for the first time as one of Victoria's Bravest died trying to protect his community from another potential disaster.
Much respected firefighter Hugh Monroe, 62, was killed and four other CFA volunteers were injured when their tanker rolled as they headed to a blaze near Benalla.
The Wimmera is on code red today - the country's highest alert - with the mercury set to hit 44C and strong northerly wind forecast.
Extreme bushfire warnings have been declared for most of the state, including Melbourne where the mercury is expected to reach 43C.
Acting Premier Rob Hulls chose the Herald Sun to plead for Victorians to get away from the danger.
"If you didn't leave last night and you are in a code red area and you have no plan or are in doubt, the best advice is to simply get out and get out as early as possible this morning," Mr Hulls said.
He said delays could cost lives.
"If people need to leave, they ought to leave as soon as possible.
"They ought do what they can to protect their loved ones."
As Victoria braced for blistering heat today:
A TOTAL fire ban was declared for the entire state.
CHILDCARE centres, education facilities and some businesses in the Wimmera will be closed.
NATIONAL parks will be shut and holiday-makers urged to leave the bush.
THE CFA has already issued a code red for the north and northeast districts for Moday.
Under code red, residents who plan to leave are advised to get out the night before or early in the morning.
An extreme bushfire warning means residents should be on high alert and constantly monitor developments.
CFA chief fire officer Russell Rees said residents in Melbourne outer-metropolitan areas should be aware of the danger.
"It's vital we give this information because we are concerned about their lives, the lives of their loved ones, and we want people to take action," Mr Rees said. "Do not wait until you see smoke or flames. Leaving as a fire approaches is extremely dangerous and could be fatal."
Mr Hulls said the lessons from Black Saturday must be heeded.
"The experience of Black Saturday shows that even the houses believed to be very defendable in high-risk bushfire-prone areas weren't defendable on a code red-type day," he said.
Police Chief Commissioner Simon Overland urged residents in danger zones to leave early.
"The worst thing you can do is be on the roads when there is a fire running," he said.
Department of Sustainability and Environment chief fire officer Ewan Waller issued a warning against travelling to the bush.
"The bush is not a place you want to be - it's as simple as that," he said.
"Even travelling in the bush is something you shouldn't be doing unless you absolutely have to."
Posted by Rebecca Sendt at 9:29 AM
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Merry Christmas Australia!
Just a short blog today to wish everyone a very Merry Christmas this year.
Our thoughts especially are with Port Lincoln, South Australia and we wish all the best to the residents of the 13 homes destroyed in the Port Lincoln fires this week.
Have a merry Christmas everyone, and drive safely if out on the roads today.
Posted by Rebecca Sendt at 7:12 AM
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Just before Christmas the staff at Real Insurance were busy sanding and painting the hundreds of park benches that are dotted over the 120 acres of the Anglican Retirement Village at Castle Hill.
The many benches provide a vital resting point for elderly residents walking the plentiful grounds of the Village.
The staff at Real Insurance eagerly volunteered to take time out from their busy schedules to spend a day at the Village sanding and painting the benches for the use of residents.
Roger Grobler, CEO of Real Insurance says: “Over the past year, Real has experienced great success and it is time to start giving something back to the communities that have helped us to grow.
“This is one of the first of a series of ‘Real Needs’ initiatives that we will be undertaking in various communities over the coming months. They are simply about our staff caring for people and the company has come to the table by providing those who volunteer with a days paid leave.”
Chris Smith, Maintenance Manager of the 120 acre complex has likened the task of painting the benches to that of painting the Harbour Bridge, as once you finish the job you have to turn around and start again.
Smith explained that to have volunteers help with this mammoth task means his team can focus on improving facilities for the residents rather than just maintaining them.
Over the course of the week, Real Insurance staff donned their hats, sandpaper and paint brushes and worked in pairs to repair the park benches.
The staff at Real were unanimous about the experience. All agreed that it was fantastic to get out and give something back to such important members of the community.
Posted by Rebecca Sendt at 10:36 AM
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Have you seen our fantastic new TV advertisements for
Real Insurance yet?
We have brand new TV commercials for our
home insurance,
contents insurance,
car insurance and
pay as you drive car insurance products.
Be sure to check the ads out on YouTube on our
Real Insurance and
Pay As You Drive car insurance channels.
We filmed some of the TV commercials in Coffs Harbour, and in Sydney, but other ads were filmed all the way over in South Africa!
We've just posted a 'behind the scenes' video of the TV commercials made over in South Africa, be sure to check out Lawrence!
Posted by Rebecca Sendt at 10:14 AM
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I thought I would share with you some of the wonderful compliments our claims team has recieved recently.
Our customer Marilyn from NSW wanted to share her thanks for claims consultant Randeep.
Marilyn said:
Rhandeep has been marvellous. He has communicated with us all the time letting us know what is happening with our car repairs and has been very understanding and supportive. Nothing has been too much trouble for him.
We are first time customers with your company and have once again insured with your company for another year and we are most satisfied and reassured that if anything goes wrong with our cars again you and your wonderful staff will be there to help us through the stressful times.
Well done Randeep!
Our customer Girbau from NSW also wanted to say thanks to our claims team:
She was over the moon about the way the claim was handled, she said that everybody has been very helpful and she was very happy. She had only just moved to Real for her car insurance and was a little unsure about the way her claim would be handled but she was reassured every step of the way. She is recommending Real car insurance to all of her friends for the friendly service.
Our customer Helen said:
I picked my car up yesterday and it seems to be perfect so I just want to say thankyou to you for making this process as painless as possible. You have both handled this situation in a professional and gentle manner. I have no hesitation in recommending Real Insurance to any of my friends and family.
Well done claims team!
Our claims team value all the feedback our customers have, both complimentary and constructive.
If you have any feedback for our claims team be sure to contact us through the Real Insurance website feedback form.
Posted by Rebecca Sendt at 9:45 AM
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Temperatures are set to soar in Sydney today, prompting a high fire risk and total fire ban across the city.
Winds of up to 50km/h and temperatures of up to 40 degrees mean that most of NSW is facing extreme or severe levels of fire danger today.
More from abc.net.au
There is a total fire ban in Sydney today with conditions expected to worsen.
Firefighters are preparing for temperatures close to 40 degrees in parts of the city and north westerly winds of up to 50 kilometres per hour.
Most regions in New South Wales, except in the state's north, are facing severe or extreme fire conditions.
Anthony Clark from the Rural Fire Service (RFS) says there are total fire bans in 14 out of 21 areas.
"It is important that people do take precautions, understand the rules around a total fire ban, and report any fires to triple zero," he said.
Crews mopped up two bushfires in Sydney's north west and south west overnight ahead of today's worsening conditions.
A fire in a nature reserve at Windsor Downs was brought under control by about 100 firefighters, while at Bringelly a shed was destroyed and a firefighter treated for smoke inhalation after a blaze there.
Anthony Clark says about 80 fires are still burning across the state.
"We've got a lot of work to do the conditions are a concern," he said.
"We'll be keeping a very close watch on the fires that we do have going at the moment and of course we don't want any new ignitions so it's very important that people report any new fires."
Posted by Rebecca Sendt at 9:42 AM
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