Contact us

Our friendly team are available to answer your questions, give you a quote or help you make a claim.

Sales and Customer Service

Car, Home and Landlords Insurance
Phone 13 19 48
Monday to Friday, 8am to 7pm, EST
Saturday, 9am to 5pm, EST
Email customercare@realinsurance.com.au
VoIP/Skype 02 8889 9499
Update Online Update your policy details online
Life, Funeral and Income Protection Insurance
Phone 1300 377 325
Sales: Monday to Friday, 8am to 10pm, EST
Customer Service: Monday to Friday, 8am to 8pm, EST
Email service@reallifecover.com.au
Pet Insurance
Phone 1300 377 325
Monday to Friday, 8am to 8pm, EST
Email service@realpetinsurance.com.au
Travel Insurance
Phone 13 19 48
Monday to Friday, 8am to 7pm, EST
Saturday, 9am to 5pm, EST
Email travelsales@realinsurance.com.au
Bicycle Insurance
Phone 1300 277 002
Monday to Friday, 8.30am to 5pm, EST
Email bike@realinsurance.com.au

Claims

Car Insurance Claims
Phone 13 19 48
Monday to Friday, 8am to 7pm, EST
Fax 02 8889 9552
Email motorclaims@realinsurance.com.au
Submit Online Submit your car insurance claim online
Home, Contents and Landlords Insurance Claims
Phone 13 19 48
Monday to Friday, 8am to 7pm, EST
Fax 02 8867 6797
Email claims@realinsurance.com.au
Submit Online Submit your home, contents or landlords claim online
Life, Funeral and Income Protection Insurance Claims
Phone 1300 737 697
Monday to Friday, 8am to 8pm, EST
Email service@reallifecover.com.au
Pet Insurance Claims
Phone 1300 096 023
Monday to Friday, 8am to 8pm, EST
Email service@realpetinsurance.com.au
Travel Insurance Claims
Phone +61 2 9333 3920 (Emergency claims)
+61 2 9333 3919 (Other claims)
Email travelclaims@realinsurance.com.au
Bike Insurance Claims
Phone 1300 277 002
Email bike@realinsurance.com.au

Find out more about how to make a claim.

Mailing address

Car, Home, Contents, & Landlords Locked Bag 9042
Castle Hill NSW 1765
Bike RealBike Claims
PO Box 199,
Chatswood NSW 2057
Life, Income Protection & Pet PO Box 6728
Baulkham Hills NSW 2153

Update your details online

Update your car, home, contents or landlords details using our online service form.

If you are a life, pet, travel or bicycle insurance customer, you can update your details by calling us:

Life/Pet Insurance 1300 377 325
Monday to Friday, 8am to 10pm, EST
Bicycle Insurance 1300 277 002
Monday to Friday, 8.30am to 5pm, EST

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