Read what our customers are saying
Stay away fraud warning
Trusted Customer – Rated 1 out of 5
Your staff falsified the information to create pet insurance for a dog which isn't in my care yet
Your staff falsified the information to push through a policy which should not of been created
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Joan Fell – Rated 5 out of 5
Service on phone was great--explaned things clearly-great service-.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Just joined.
Have not claimed yet. Just joined. Nice salesman
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Trusted Customer – Rated 4.5 out of 5
seems like a good insurance policy. Was a little dissapointed that there is no multiple policy discount considering all my other insurances are with you...
no issues, quick and easy.
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Trusted Customer – Rated 4.5 out of 5
good, although hard to take it all in when you are over the phone.
Fast, simple and done so quickly
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Jessica Edwards – Rated 5 out of 5
Every nice to talk to and understand and evey helpful
They were every nice
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Trusted Customer – Rated 5 out of 5
good policys
very good person on the other end of the phone
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Customer service officer was friendly and informative,...
Trusted Customer – Rated 5 out of 5
I think that the coverage seems quite good, however I need to review the PDS more closely
Customer Service Officer was friendly and informative, and genuinely interested in listening to myself as a new customer
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I am happy to be a member services is wonderful plus i...
Trusted Customer – Rated 5 out of 5
I am very happy ☺
I am happy to be a member services is wonderful plus i am already a member with real life insurance and i want the same for my pet storm to be covered too thankyou Catherine ☺
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
I have been a client of Real for about 7 yrs & have always had good sevice . But the claim process could be easier ie card system with the vet service at time of consultation for certain uncomlication claims .
The service was very helpful . The consultant was excellent and very helpful .