Real Insurance Reviews

Trusted Customer – Rated 1 out of 5

I rated real insurance one start because, for one I could not understand some of the call staff and when I ask for them to repeat they was rude and offensive, generally a bad experience with this company and I was only with them for a week and I had to cancel the policy because they was just to hard to deal with.

How does real turnaround a deserting customer ?? call...

Trusted Customer – Rated 1 out of 5

while price was competitive, service was non-existent.

You are thieves. Particularly during these trying times. I swap (sell) a car for another, but you still charge for both (despite the fact that I do not even own or have access to the vehicle I have to continue paying for it). how is this even justified. Currently looking to move to another supplier (includes House / contents and 2 cars)

Murray Crawford – Rated 1 out of 5

service was not a service it took 6 calls to try and change the kilometres I would drive and a new policy had to be written .I was told that the old policy could not be opened and had to be referred to another department . this department finally sorted things out the policy was sent to me with errors ,these could not be sorted hence a new policy having to be drawn up , I have 2 car 1 house and content policy so was not happy with the service it was not all the fault of persons who took my calls,

Staff that don’t know what they are doing

Trusted Customer – Rated 1 out of 5

Tried to do a home & contents quote online. Said to call & advise quote number. Called & lady advised they can’t look up quotes? So why does it tell you to call with quote number??!! She put me through to someone else, he found quote but any questions asked he did not know, he amended the quote with jewellery items, I asked him to send to me so I could check, the email came with’car quote’ with no details on it. He said he didn’t know how to change it & couldn’t help me! Totally ridiculous. Two staff that couldn’t even help me with a quote. I have 2 investment properties & pet insurance through you & this makes me nervous to stay. Guy advised he would get someone to call me as I said I better talk to his manager but no one has. Not surprising. It was unbelievable really. Jody

Awesome!

Elle Waters – Rated 5 out of 5

Covered for a lot more and is costing me less than my previous insurer

The person I spoke to was excellent with helping me set up life insurance and was very kind. You provide a lot more cover than the previous life insurance that I had.

When asking to cancel my policy got given the complete...

Micheal Suckling – Rated 1 out of 5

They are happy to take money but don't like to payout or payback refunds

Complete **** would never Insure with this company again

Nigel Salt – Rated 4 out of 5

Not yet received the documents, so can't make an accurate call on this one.

Polite and helpful agent, who clearly explained the product and obviously knew his stuff.

Customer service was atrocious

Trusted Customer – Rated 1 out of 5

Customer service was atrocious. Messed up payment information, overcharged account and 1 month later I am still waiting for a response regarding compensation!

Customer service was atrocious. Messed up payment information, overcharged account and 1 month later I am still waiting for a response regarding compensation!

Trusted Customer – Rated 4 out of 5

Fair price with good benefits

Good customer service

Excellent service and friendly customer service.

Tracy Mckinley – Rated 5 out of 5

Good. Well explained and was what I needed for family.

Excellent service and very friendly gentleman.