Real Insurance Reviews

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Operators were nice, but frustratingly repetitive on...

David Morris – Rated 2 out of 5

Car Insurance

The purchase process was horrible as described in the customer experience. I cannot offer feedback on the quality of the purchased product yet as I have not had to use my policy yet (and hopefully never need to).

I had to call up 3 separate times to the call center as I was not ready to purchase on the initial call, however each time I called they could not find the additional driver I asked to add onto the policy. They had to repeat this process over and over. Also, I received a quote with a link to buy it later, but the link took me to the website to start all over again and answer all questions again. I already had a firm quote with a premium provided. Why on earth would I need to start from scratch again on the website and fill out everything again. Keep in mind this all happened within about 2 hours so it is not like I left it for days and therefore they needed to quote again. So I called them back and guess what, they had to ask all the same questions again and repeat the entire script again. All the duty of disclosure etc again and again. The last call was just to add the current speedometer reading to be able to then buy now, but I had to answer all other questions again and once again add the additional driver. The operators were nice on the phone, but what a mess with the system.

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Trusted Customer – Rated 2 out of 5

Car Insurance

As per my customer service experience the purchase experience was overall poor. I initially rang to cancel my old policy before starting my new one and the rep didn't even try to keep me as a customer - barely asked why I was cancelling. No effort or nor any interest in their role displayed.

I have been a customer for years - it was not an easy transition to my new car. I also thought it very poor that there was no customer loyalty incentive. When I asked I was simply told no, the customer service rep did not even try to keep me as a customer. It was clear they didn't care if I signed up or not. I actually spoke to 2 people and both their sentiments were the same.

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Real seem to have interesting priorities...

Trusted Customer – Rated 3.5 out of 5

Car Insurance

The actual insurance product is quite competitive and comprehensive. Shame I had to negotiate for value.

I was very confused that I was quoted a more expensive renewal fee via renewal letter than when I applied for a quote online. I called to discuss only to be told that REAL insurance offer a cheaper price to new customers. I managed to negotiate a discounted rate after requesting to speak with a manager who, to their credit, was very kind and helpful. I still find it strange that REAL seem to focus more on appealing to new as opposed to investing equally or more so into looking after existing loyal customers. Pretty disappointing to know other people are probably getting ripped off because they don't have the time to call and speak with staff....

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Nothing to add

Beatrice Anne Eke – Rated 5 out of 5

Guaranteed Funeral Insurance Flexi Plus

Hrester benefits than other Funetal Insurancr + they increased my hift voucher to keep my businesz

Yhe cusyomet service wa vety good. I changef my commencement faye snd smount of covet srbetsl tomes × they werr veru undertanding that I also got 10% refund in the 1st year eith real on premiums paid. and they also increased my gift voucher to $100 instead of $75, to keep me from changing my Funeral Insurance to Australian Seniors Insurance. In summary they explained all the extra benefits I would have with them compared with other Funeral Insurance Companies.

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Fabulous and informative

Trusted Customer – Rated 5 out of 5

Real Family Life Cover

Excellent value for money

Great informative service also advice with other avaliable service. Your consultant was not pushy at all which some other companies are to purchase other products.

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Anthony Paterson – Rated 5 out of 5

Guaranteed Funeral Insurance Flexi Plus

Service was great staff were friendly and very helpful

It's the first time I have ever taken out any sort of insurance and I have to say the customer service person was excellent talked me through the process so I understood everything and made me feel comfortable didn't try to push products down my throat which made my experience with them great and will definitely be sending anyone I know there way

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Process was fast and easy to understand. jess was...

Trusted Customer – Rated 5 out of 5

Real Funeral Cover

Affordable and simple Paperwork nice and quick

Fast and efficient Jess was fabulous made the process nice and easy and understandable

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Jagjiwan Modi – Rated 2.5 out of 5

Car Insurance

I had been charged twice and not been refunded for more than 8 days now I had called to rectify.. but the charges have not been refunded yet.

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First class

John Free – Rated 5 out of 5

Car Insurance

Perfect for our needs. Thanks

So easy. Very knowledgeable guy.

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Awesome - thanks jessica!

Kylie Metz – Rated 5 out of 5

Real Family Life Cover

Great price compared to what I was paying with another provider

Jessica was absolutely lovely. Well spoken, friendly and very helpful! Thank you!

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Life Insurance

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  1. Savings between $0 to $220 derived from profiles based on Real Pay As You Drive customers, as of 1 March 2019. Actual savings are determined by your individual circumstances, including the kilometres selected, excess chosen and other risk factors. Minimum premiums may reduce savings.

    If you are driving more, your agreed kilometres can be increased/extended during the policy period, an additional premium is payable. If your agreed kilometres are exceeded, an additional excess will be applied in the event of an accident.