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At Real Insurance we pride ourselves on providing the best service and value for our customers.
Yes, if they follow the terms and conditions of the Real Bike Insurance Product Disclosure Statement.
With Real Bike Insurance, your bicycle is covered while you are travelling anywhere in Australia and New Zealand. For trips anywhere else in the world, you need to let us know where you’re taking your bicycle, and we must confirm your cover in writing.
Yes. To make sure you’re covered under Real Bike Insurance, here are the main security requirements for storing and transporting your bike.
At your home:
Away from your home:
If your bicycle is left unattended while away from your home, it must be securely locked through the frame of the bicycle to an immovable object with an approved lock. See What are approved locks?
While your bicycle is being transported:
For more information on security requirements, please see the Product Disclosure Statement.
Definitely! Just call us on 13 19 48 or email bike@realinsurance.com.au.
Please be aware that certain additions may affect your bike insurance premium.
Refunds are payable for cancellations. The refund amount is calculated on a pro rata basis less an administration fee.
Yes, you do need to provide proof of ownership. Your bicycle is covered as soon as your bike insurance policy starts if you purchased the bicycle new in the preceding 30 days (you will need to send us proof of purchase within 14 days of buying this policy).
If your bicycle is older than 30 days, you will need to have your local bicycle shop complete and sign the ownership verification section on your cover note, and then email this to us before we can start your cover. Please note that we cannot cover you until we receive your proof of ownership.
If you would prefer to complete the proof of ownership before purchasing your policy, please print out a blank Proof of Ownership Form and send it to us once completed.
Please read and consider the relevant Product Disclosure Statement (PDS) and Insurance Policy wording in light of your personal circumstances, prior to making any decision to acquire the product.