Bike Insurance Claims

Need to make a claim?

As bicycle riders ourselves, we know how stressful it is if your bicycle is damaged or stolen or you have an accident. That’s why we’ve made our claims process as simple and straightforward as possible.

If you need to make a claim, just follow these simple steps.

Bicycle Insurance Claims

Step 1:

Report it

If your bicycle has been stolen or maliciously damaged, call and report the incident to the police straight away.

Step 2:

Call us

Call the Real Bicycle Customer Care Specialists on 1300 277 002 8:30am to 5pm weekdays AEST to get started with your claim.

Step 3:

Fill in a form

Fill in one of these claims forms and send it to us with any supporting information, such as a police report

Send the forms to:

RealBike Claims
PO Box 199
Chatswood 2057

Or fax them across on 02 8889 9554.

Step 4:

We’ll do the rest

Our claims team will contact you within two business days to discuss your claim.

Contact information


1300 277 002 8:30am to 5pm weekdays AEST


02 8889 9554