Bike Insurance Claims

Need to make a claim?

As bicycle riders ourselves, we know how stressful it is if your bicycle is damaged or stolen or you have an accident. That’s why we’ve made our claims process as simple and straightforward as possible.

If you need to make a claim, just follow these simple steps.

Bicycle Insurance Claims

Step 1:

Report it

If your bicycle has been stolen or maliciously damaged, call and report the incident to the police straight away.

Step 2:

Submit your claim online

Complete this online claim form including any supporting information, such as a police report.

Step 3:

We'll do the rest

Our claims team will contact you within two business days.

For any queries you can also contact our claims team on 1300 277 002, Monday to Friday, between 8:30am and 5pm (AEST).

Contact information


1300 277 002 8:30am to 5pm weekdays AEST


02 8889 9554