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Bill Cover Q&A


Am I eligible for Bill Cover?

If you’re an Australian resident aged between 18 and 59, we guarantee to accept you for this insurance. You won't have to take a medical or blood test, or even answer any health questions to apply.

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How much Bill Cover can I apply for?

With Bill Cover, you can choose a cover option that suits your needs, with a benefit ranging from $1,000 to $3,500 a month. You can use this benefit to help cover your daily bills, or get help with childcare, shopping, cooking, cleaning and other household expenses – whatever helps you focus on your recovery.

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Do I have to be working to take out Bill Cover?

Absolutely not! You can take out Bill Cover as long as you are an Australian resident aged 18 to 59 – regardless of whether you are employed or not.

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How long can I keep my Bill Cover?

As long as you pay your premiums on time and you remain an Australian resident, we guarantee to renew your Bill Cover until the renewal date after your 75th birthday.

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Are my premiums tax deductible?

If you are earning an income, premiums are generally tax deductible – making Bill Cover even better value. However, just as your income is subject to tax, any income benefit you receive will also be assessable for income tax purposes.

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When would my benefit payments start?

If you become eligible to claim, your monthly Bill Cover benefit starts once your 30 day Waiting Period has finished, paid in arrears. So your first payment is 60 days after you are eligible to claim – that’s the 30 day Waiting Period, plus 30 days because we pay one month in arrears.

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How long would I receive Bill Cover benefits for?

The maximum period you can receive your benefits for depends on the Benefit Period you choose – six months, one year or two years. If you’re disabled by your illness or injury, we’ll pay your monthly benefit until the Benefit Period is over.

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What happens if I return to work, and then find I need more time to recover?

If your sickness or injury recurs within six months of your last Bill Cover payment, we’ll start paying your monthly income benefit again without the need for a new Waiting Period. We’ll only pay your benefit for the remaining Benefit Period, if any.

If you become sick or injured again due to an unrelated cause, a new Waiting Period and Benefit Period will apply.

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Can I change my level of cover when I need to?

Absolutely! You can apply to increase or decrease your insurance at any time – simply call us on 1300 367 325.

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I already have life insurance. Do I need Bill Cover as well?

Bill Cover and life insurance can work together to provide greater financial security for you and your family.

Bill Cover helps you keep your bills and daily expenses under control if you’re temporarily disabled due to sickness or injury.

Life insurance pays a benefit if you die, to help provide financial security for your family after you’ve gone.

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Do I have to pay my premiums while I am unable to work?

While we’re paying your Bill Cover benefit, your premiums on your Policy will be reimbursed in arrears in accordance with your monthly claim payments until either you are no longer disabled, or the maximum Benefit Period has been reached.

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Will my Bill Cover premiums go up?

We recalculate your premium each year on your renewal date. Your premium increases with your age, and if you increase your monthly Benefit Amount.

Each year, we automatically increase your cover by 5%, which will also increase the premium you need to pay. We will write to you each year before this increase takes effect. You can choose not to accept this increase in any given year – it won’t affect your entitlement to increases in the future.

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I am a smoker, can I still be covered?

Yes, as a smoker you can still apply for Bill Cover.

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What if I change my mind?

You have a 30 day cooling off period with your Bill Cover. If you cancel your Bill Cover within 30 days of starting your Policy and you haven’t made a claim during that time, we’ll give you a full refund of any premiums you’ve paid. You must make any cancellation requests in writing.

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How are premiums payable?

You can pay your premium on the day you choose, either fortnightly, monthly or annually. You can pay by direct debit from your bank, credit union or building society account, or with your credit card.

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Will I get anything back if I cancel the policy?

If you cancel your Bill Cover Policy within the first 30 days and you haven’t made a claim during that time, we’ll give you a full refund of any premiums you’ve paid.

This policy is not a savings plan. So, if you cancel your policy after the 30 day cooling off period, and pay fortnightly or monthly, you won’t get anything back. However, if you have chosen a yearly payment option, we’ll refund the unused portion of your premium into your nominated account.

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When does my Bill Cover begin?

Your Bill Cover starts as soon as we accept your application and deduct your first premium. This will be your policy commencement date, which is set out on your Policy Schedule.

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Are there any exclusions that apply to Bill Cover?

Like most insurance policies, Bill Cover has some exclusions.

We will not pay an income benefit for a claim for a disabling sickness or injury occurring directly or indirectly from any of the following:

  • A pre-existing medical condition, or
  • A mental disorder or illness, or
  • An intentional self-inflicted act, or
  • Attempted suicide, or
  • The consumption of drugs (unless it was under the direction of a medical practitioner and not in connection with treatment for substance abuse, drug addiction or dependence), or
  • The consumption of intoxicating liquor, including having a blood alcohol content over the prescribed legal limit while driving, or
  • Aviation, except as a fare-paying passenger on a commercial airline, or
  • Activity at a height of 20 metres or more above ground, at a depth of 30 metres or more below ground, or underwater, or
  • Willing and knowing exposure to the risk of sickness or injury for gain, reward or regular remuneration, or
  • Normal pregnancy (including participation in an IVF or similar program, normal discomforts such as morning sickness, backache, varicose veins, ankle swelling or bladder problems), giving birth, miscarrying or terminating a pregnancy, or
  • War (whether declared or not) or war-like activity, or
  • Taking part in a riot or civil commotion, or
  • Engaging in any criminal activities or illegal acts.
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If I get sick or injured overseas, am I still covered?

Provided you are an Australian citizen or permanent resident living in Australia, with Bill Cover you are covered anywhere in the world, 24 hours a day, seven days a week.

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Who is the underwriter?

Bill Cover is issued by:

Hannover Life Re of Australasia Ltd (Hannover)
ABN 37 062 395 484
Level 7, 70 Phillip Street
Sydney NSW 2000

Hannover is a wholly owned subsidiary of Hannover Re and is part of the Hannover Re Group worldwide. Hannover Re is currently the third largest global life reinsurer and has a Standard and Poor’s Insurer Financial Strength of AA- (Very Strong), and has maintained this rating for a number of years.

The life insurance business of Hannover has been operating in Australia since 1958, so you know you’re backed by a company you can trust.

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What if I have another question?

Simply email us at info@reallifecover.com.au or call one of our Customer Service Specialists on 1300 665 187.

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