2012 Customer Satisfaction Awards Announced

Roy Morgan Research last night revealed the winners of its 2nd annual Customer Satisfaction Awards at a gala dinner in Melbourne.

Michele Levine, CEO of Roy Morgan Research, presented awards to the 37 businesses that Roy Morgan Research measured as having the highest customer satisfaction for 2012.

Some received an award for the second consecutive year, including The Good Guys, Internode, Michel’s Patisserie, Aldi, Virgin Mobile, Crowne Plaza and JB Hi‐Fi.

Apple’s iPhone also retained the number one spot for Mobile Phone Handset Customer Satisfaction but looks set to be challenged by Samsung in 2013.

After a close contest throughout the year, Home Hardware pipped Bunnings for the 2012 Hardware Store of the Year title.

ActewAGL added Electricity to its 2011 win for Gas Provider to make a clean sweep of the Utilities awards this year.

NAB took out the Major Bank award for most satisfied customers, over last year’s winner ANZ, while Westpac maintained its success among Business customers. Last year’s credit union of choice, Victoria Teachers, kept up its winning streak despite a category switch since relaunching as a mutual bank in March.

Department Store of the Year was taken out by Myer, de‐throning last year’s winner David Jones while Best & Less lived up to its name winning best Discount Department Store for 2012.

Roy Morgan Research collected satisfaction ratings through its 2012 Consumer Single Source survey of over 50,000 Australians and its Business Single Source survey of 22,000 decision makers.

Customer Satisfaction Awards 2012 ‐ Winners
Car Manufacturer of the Year Mercedes‐Benz
Bank of the Year Victoria Teachers Mutual Bank
Building Society of the Year Newcastle Permanent Building Society
Credit Union of the Year Police & Nurses (WA)
General Insurer of the Year Defence Service Homes Insurance
Major Bank of the Year NAB
Private Health Insurer of the Year CBHS
Risk & Life Insurer of the Year Real Insurance
Business Bank of the Year Bendigo Bank
Business Insurer of the Year WFI
Business Superannuation Manager of the Year Cbus
Major Business Bank of the Year Westpac
Quick Service Restaurants of the Year Fasta Pasta
Auto Store of the Year Supercheap Auto
Chemist / Pharmacy of the Year Guardian
Clothing Store of the Year Suzanne Grae
Coffee Shop of the Year Michel's Patisserie
Department Store of the Year Myer
Discount Department Store of the Year Best & Less
Discount Variety Store of the Year The Reject Shop
Furniture / Electrical Store of the Year The Good Guys
Hardware Store of the Year Home Hardware
Music / Book Store of the Year JB Hi‐Fi
Shoe Store of the Year Williams
Sports Store of the Year Sportspower
Industry Superannuation Fund of the Year ESS Super
Retail Superannuation Fund of the Year Colonial First State
Supermarket of the Year Aldi
Handset Provider of the Year Apple Iphone
Home Phone Provider of the Year iiNet
Home Internet Service Provider of the Year Internode
Mobile Phone Service Provider of the Year Virgin Mobile
Domestic Airline of the Year Virgin Australia
Hotel And Resort of the Year Crowne Plaza
International Airline of the Year Singapore Airlines
Electricity of the Year actewAGL
Gas of the Year actewAGL

Michele Levine, CEO, Roy Morgan Research, says:

"Now in only its second year, these Awards are already recognised as currency in many industries, being the most accurate and trusted indicators of customer satisfaction in Australia."

"By integrating customer satisfaction measures with our world‐leading Consumer and Business Single Source surveys, we offer businesses incomparable research into who their satisfied customers are and where they can seek more of them."

"Roy Morgan Research congratulates not only the winners but all successful businesses, large and small, that consistently strive to satisfy their customers."

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