Roy Morgan Research last night revealed the winners of its 2nd annual Customer Satisfaction Awards at a gala dinner in Melbourne.
Michele Levine, CEO of Roy Morgan Research, presented awards to the 37 businesses that Roy Morgan Research measured as having the highest customer satisfaction for 2012.
Some received an award for the second consecutive year, including The Good Guys, Internode, Michel’s Patisserie, Aldi, Virgin Mobile, Crowne Plaza and JB Hi‐Fi.
Apple’s iPhone also retained the number one spot for Mobile Phone Handset Customer Satisfaction but looks set to be challenged by Samsung in 2013.
After a close contest throughout the year, Home Hardware pipped Bunnings for the 2012 Hardware Store of the Year title.
ActewAGL added Electricity to its 2011 win for Gas Provider to make a clean sweep of the Utilities awards this year.
NAB took out the Major Bank award for most satisfied customers, over last year’s winner ANZ, while Westpac maintained its success among Business customers. Last year’s credit union of choice, Victoria Teachers, kept up its winning streak despite a category switch since relaunching as a mutual bank in March.
Department Store of the Year was taken out by Myer, de‐throning last year’s winner David Jones while Best & Less lived up to its name winning best Discount Department Store for 2012.
Roy Morgan Research collected satisfaction ratings through its 2012 Consumer Single Source survey of over 50,000 Australians and its Business Single Source survey of 22,000 decision makers.
Customer Satisfaction Awards 2012 ‐ Winners
|Car Manufacturer of the Year
|Bank of the Year
||Victoria Teachers Mutual Bank
|Building Society of the Year
||Newcastle Permanent Building Society
|Credit Union of the Year
||Police & Nurses (WA)
|General Insurer of the Year
||Defence Service Homes Insurance
|Major Bank of the Year
|Private Health Insurer of the Year
|Risk & Life Insurer of the Year
|Business Bank of the Year
|Business Insurer of the Year
|Business Superannuation Manager of the Year
|Major Business Bank of the Year
|Quick Service Restaurants of the Year
|Auto Store of the Year
|Chemist / Pharmacy of the Year
|Clothing Store of the Year
|Coffee Shop of the Year
|Department Store of the Year
|Discount Department Store of the Year
||Best & Less
|Discount Variety Store of the Year
||The Reject Shop
|Furniture / Electrical Store of the Year
||The Good Guys
|Hardware Store of the Year
|Music / Book Store of the Year
|Shoe Store of the Year
|Sports Store of the Year
|Industry Superannuation Fund of the Year
|Retail Superannuation Fund of the Year
||Colonial First State
|Supermarket of the Year
|Handset Provider of the Year
|Home Phone Provider of the Year
|Home Internet Service Provider of the Year
|Mobile Phone Service Provider of the Year
|Domestic Airline of the Year
|Hotel And Resort of the Year
|International Airline of the Year
|Electricity of the Year
|Gas of the Year
Michele Levine, CEO, Roy Morgan Research, says:
"Now in only its second year, these Awards are already recognised as currency in many industries, being the most accurate and trusted indicators of customer satisfaction in Australia."
"By integrating customer satisfaction measures with our world‐leading Consumer and Business Single Source surveys, we offer businesses incomparable research into who their satisfied customers are and where they can seek more of them."
"Roy Morgan Research congratulates not only the winners but all successful businesses, large and small, that consistently strive to satisfy their customers."