Real Insurance Reviews
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Real Family Life Cover
Have not read the full policy yet but the brief over the phone sounds OK
Very quick response and pleasant on the phone.
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Thorough, friendly and informative.
Trusted Customer – Rated 4 out of 5
Real Home Insurance
The follow up to my online quote was appreciated and helpful information provided from my questions.
The Real contact was friendly and helpful with my questions and in providing clear information.
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Trusted Customer – Rated 4 out of 5
Home Insurance
I have been through a claim process which was painful through an extremely traumatic experience. It made me seriously look at my insurance options. Real still came up trumps but I feel better about it knowing the hoops you might have to jump through for a serious claim - just hope for my own sake I never ever have one of those again! Insurance never really covers everything. Valuable lesson.
The phone consultant was friendly helpful and patient. I am used to dealing with Real now and know some time is involved, but having an operator I can understand, and who was also positive and had a ‘let’s do this’ attitude instead of ‘I know i’m Not making you happy but I really need this information’, it was refreshing.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Real Family Life Cover
Good for money!
Was really impressed without any pressure!
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Poor handling of emails
John Reynen – Rated 2 out of 5
Car Insurance
after moving my new policy premium quote more than doubled, with no reason given for it, and no understanding of it exhibited by telephone support team
Emails must be properly dealt with, and in accordance with the auto-email that is sent after sending emails in. I had an old policy renewed when it was not supposed to be, an old international credit card charged when I had asked it not to be, and a new policy that had been quoted, not actually started when I wrote in to accept the quote. That is exceptionally poor.
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Good service but......
Trusted Customer – Rated 3.5 out of 5
Real Family Life Cover
My current provider was able to provide the same cover for less.
The service was good in respect to a quick response etc. The customer service rep knew the product and was able to provide the information I requested. HOWEVER, I felt pressured into taking out the cover. Despite saying two or three times I was not ready to take it out and that I didn't want the cover until my current policy expired in May/June 2018, she pushed me into setting the policy up. I have now done further investigation into other options and I will be cancelling the policy with Real Insurance.
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Trusted Customer – Rated 4 out of 5
Car Insurance
Be polite and show respect
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Sally Baleisuva – Rated 5 out of 5
Guaranteed Funeral Insurance Flexi Plus
Lady I spoke to was courteous and patient as I am a senior person and the jargon that is in use nowadays baffles me ,she patiently asked questions that I understood and so the whole process was easy and gave me peace of mind. Thank you to that lovely person who dealt with me.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Real Family Life Cover
Felt secure in knowing l was covered straight away.
Quick and easy .
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Service was good. due to all the info the speed of...
Trusted Customer – Rated 4 out of 5
Real Family Life Cover
Service was good. Due to all the info the speed of speech could slow down. An older person would struggle.
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Life Insurance
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Save up to $220 with Pay As You Drive Car Insurance. Drive less. Save big!1
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- Savings between $0 to $220 derived from profiles based on Real Pay As You Drive customers, as of 1 March 2019. Actual savings are determined by your individual circumstances, including the kilometres selected, excess chosen and other risk factors. Minimum premiums may reduce savings.
If you are driving more, your agreed kilometres can be increased/extended during the policy period, an additional premium is payable. If your agreed kilometres are exceeded, an additional excess will be applied in the event of an accident.