Veterinary treatments become more sophisticated and more expensive – making pet insurance more important than ever. Read more
Award Winning Insurer
At Real Insurance we pride ourselves on providing the best service and value for our customers.
Understanding Pet Insurance
Other Commonly Asked Questions
How old does my pet have to be to get pet insurance?
You can insure your pet as soon as they’re eight weeks old. With our Premium and Standard Accident and Illness Covers, they also need to join before they turn nine, and before they turn sixteen for our Classic Accident and Illness Cover.
Can I continue to insure my pet as it gets older?
Absolutely. Once your pet is insured with us we will guarantee to renew your pet’s policy for life, provided there is no break in your pet insurance cover.
I already have a wonderful vet. Can my pet still visit them?
Absolutely! Our pet insurance helps to cover eligible vet bills from any vet licensed and currently registered to practice in Australia.
Does my pet insurance have an excess?
No, Real Pet Insurance does not have a fixed excess. Depending on the plan you choose, we reimburse up to 80% of all eligible veterinary expenses.
I’d prefer not to vaccinate my pet – will you cover them anyway?
Yes, we’ll happily cover your special pet, even if they’re not vaccinated. But if they catch any diseases that could have been prevented by vaccination, we unfortunately cannot cover the cost of their treatment.
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Read what our customers are saying
Tania F - Rated 5 out of 5
Young man named paul helped me with pet insurance. he was very friendly and easy to talk to, helped me with all my...
Trusted Customer - Rated 1 out of 5
Your staff falsified the information to push through a policy which should not of been created
Jacinta O'flaherty - Rated 5 out of 5
The consultant was lovely. felt sorry for her having to read the policy statement before signing me up, that was a...
Corey Alexander Daniel Slade - Rated 5 out of 5
Great very proffetional and very helpful
Alana Bruce - Rated 5 out of 5
Excellent customer service. helpful and friendly staff. would definitely recommend real to family or friends.
Dianne Steenkamer - Rated 5 out of 5
The service was excellent
- Pre-existing conditions and certain illnesses are excluded. Terms, conditions, exclusions, benefit limits and sub-limits apply. A $2,000 annual condition limit applies to Classic Accident & Illness Cover. Claim for reimbursement.
- Lifetime cover provided there are no gaps or breaks in cover and subject to the terms and conditions of the renewal policy.