Read what our customers are saying
Where are my policy documents?
Matthew Trevitt – Rated 1 out of 5
I still DO NOT have my Policy Documents.
I ticked the box to recieve my Policy Documents in paper form mailed to me and after a month I still Have NOT recieved them.
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Real seem to have interesting priorities...
Trusted Customer – Rated 3.5 out of 5
The actual insurance product is quite competitive and comprehensive. Shame I had to negotiate for value.
I was very confused that I was quoted a more expensive renewal fee via renewal letter than when I applied for a quote online. I called to discuss only to be told that REAL insurance offer a cheaper price to new customers. I managed to negotiate a discounted rate after requesting to speak with a manager who, to their credit, was very kind and helpful. I still find it strange that REAL seem to focus more on appealing to new as opposed to investing equally or more so into looking after existing loyal customers. Pretty disappointing to know other people are probably getting ripped off because they don't have the time to call and speak with staff....
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Not happy with the customer service
Trusted Customer – Rated 1 out of 5
Not happy with the customer service at all
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Trusted Customer – Rated 1.5 out of 5
Very disappointing tried twice to do quote online,when mentioning this to real they were not to worried.I had trouble understanding my quote person and I had to tell him which drop box to use, not to mention how long it took to do a simple quote,with trying twice to do online quote and using a quote person it took over an hour not good enough Real.
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Kristina Fincham – Rated 1 out of 5
still waiting on a call back from last wednesday
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Trusted Customer – Rated 3 out of 5
Very reasonable prices for cover.
Called yesterday - Person on the phone was very hard to understand, accent was difficult. I called to find out why I had been sent an email to say payment was rejected. She said it was not due yet. (Today actually)
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Craig Curtin – Rated 1 out of 5
The repair process fro our vehicle was painful, communication was poor to non-existent and little was done to pacify us when we let them know how unhappy we were.
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Trusted Customer – Rated 2 out of 5
As per my customer service experience the purchase experience was overall poor. I initially rang to cancel my old policy before starting my new one and the rep didn't even try to keep me as a customer - barely asked why I was cancelling. No effort or nor any interest in their role displayed.
I have been a customer for years - it was not an easy transition to my new car. I also thought it very poor that there was no customer loyalty incentive. When I asked I was simply told no, the customer service rep did not even try to keep me as a customer. It was clear they didn't care if I signed up or not. I actually spoke to 2 people and both their sentiments were the same.
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All talk
Trusted Customer – Rated 1 out of 5
Terrible. Agent kept me on the phone and asked details if when I would be free for a call backs. I gave these. I then received calls at completely different times which I could not answer. Nobody called at the time agreed.
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Automatic policy renewal is bad customer service. you...
Trusted Customer – Rated 1.5 out of 5
This says it all: "Your insurance policy will automatically renew unless you advise us otherwise prior to the policy renewal date. By updating your details you give us the authority to debit your nominated account for future payments."
Auto renewal immediately set off alarm bells. I won't proceed with the policy based on that. Too suspicious that there will be other tricks in the fine print.