Read what our customers are saying
Christos Kavvadas – Rated 5 out of 5
all really well i will recommend
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Real contents insurance covers all your belongings...
Angela Pellegrini – Rated 4.5 out of 5
Reasonable Prices on Content Insurance
I was looking for an insurance that includes fixtures and fittings (kitchen, bathroom fixtures, built in wardrobes, flooring) as a I'm in a strata complex and I own these and most insurance companies do not cover you for these items. The 1st guy who called me had no idea put me on hold to put me through to the PDF department and the line dropped out. I rang back The second guy was really good, knew where to look and was hands down an exceptional customer service representative. 4 stars are for him. (As it worked out in the PDF My fixture will be insured) - 1 star for the original guy who called me.
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John Hay – Rated 5 out of 5
good service helpful operator nice to deal with yes I will recommend
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Vincenzo Curro – Rated 5 out of 5
Great price on the Policy, we now have to Policies with Real Insurance
Excellent Service, what else is there to say. This is our second Policy purchase with Real Insurance. Great response time and no complicated number dialing, to speak to a human.
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I needed to speak to someone asap and get my home...
Omar Mehr – Rated 5 out of 5
Nothing but great service great communicator great experience and the list goes on all thanks to Izzy she is the BEST and deserves to be REWARDED
I needed to speak to someone ASAP and get my home building insurance sorted. An absolute lovely women by the name of izzy was able to help out fast service great communicator understood my position and was able to help me out within minutes with a quote and signing me up. Definitely 5 stars for her can't thank her enough. She NEEDS a PAYRISE !!!
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Isobella M – Rated 5 out of 5
I called Real Insurance to arrange for contents insurance and the staff member I spoke with, Amanda, was incredibly helpful; she was extremely patient, answered all my questions, saved me a lot of time if I had to conduct my own research, provided me with more coverage than expected, and made the entire process easy and relatable. Real are unquestionably a reputable organisation, and I now have piece of mind knowing that my things are protected. They come highly recommended.
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Excellent
Trusted Customer – Rated 5 out of 5
I was able to go into more detail with my insurance and the price was lower than my previous insurer
Excellent customer service very helpful I would recommend Real insurance to family and friends
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Excellent service by realinsurance
Eric Ten Bohmer – Rated 5 out of 5
The Agent I dealt with sorted out the whole problem without hassle
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Poor customer service
Trusted Customer – Rated 1 out of 5
unable to comment as no claims but based on the service re Certificate of Currency I am considering whether I will continue insuring with Real Insurance
Took out policy online 2/4/18 paid by credit card then rang (Emanuelle)and requested Certificate of Currency. 3/4/18 received Certificate of Currency Pending Payment - this was useless as lender would not accept it. 11/4 2.30pm rang spoke to Oddette told her I need it urgently as settlement was 13/4. She said guaranteed in 24hours but would request urgent. 2pm 12/4 still not received so rang AGAIN spoke to Emanuelle he could not explain why I had not received it, also said he had no way of contracting the team who issue certificates to see where it was and when I would receive it. (Not good enough - surely when a customer wants a quick answer a simple phone call would clear things up). He requested yet another one - so now have to wait another 24 hours holding my house settlement up. 20 minutes on the phone with no resolution - BAD SERVICE. I have multiple policies with Real Insurance and this the first time to contact so I wonder how bad the service would be if I ever had to make a claim.
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Best insurance company that offers best price, best...
Maurice Patti – Rated 5 out of 5
Best available policy for price and cover. No other company could come close for cover and price
Best price, service and policy available of all insurance companies I researched.