Real Insurance Reviews

Umeira Sorefan – Rated 5 out of 5

Great customer service.. .

Great customer service.

A very helpful and relaxed representative.

Lambertus Otten – Rated 5 out of 5

Very helpful

Extremely displeased with the unresolved issue and the...

Linda Stuart – Rated 3 out of 5

Good product. Reasonable cost.

I completed a survey for Real Insurance (not with you) several days ago. I explained in detail what had occurred. I would have thought I would be contact by Real as a result. Most unimpressed about the still unresolved issue I have regarding Landlord Insurance.

Awesome - thanks jessica!

Kylie Metz – Rated 5 out of 5

Great price compared to what I was paying with another provider

Jessica was absolutely lovely. Well spoken, friendly and very helpful! Thank you!

Thanks daniel

Kate Phillips – Rated 4.5 out of 5

Easy process to get myself and the children covered and well within the budget that i had allocated

Daniel Ross was very helpful, explained things clearly and took the time to clarify when I had questions.

Operators were nice, but frustratingly repetitive on...

David Morris – Rated 2 out of 5

The purchase process was horrible as described in the customer experience. I cannot offer feedback on the quality of the purchased product yet as I have not had to use my policy yet (and hopefully never need to).

I had to call up 3 separate times to the call center as I was not ready to purchase on the initial call, however each time I called they could not find the additional driver I asked to add onto the policy. They had to repeat this process over and over. Also, I received a quote with a link to buy it later, but the link took me to the website to start all over again and answer all questions again. I already had a firm quote with a premium provided. Why on earth would I need to start from scratch again on the website and fill out everything again. Keep in mind this all happened within about 2 hours so it is not like I left it for days and therefore they needed to quote again. So I called them back and guess what, they had to ask all the same questions again and repeat the entire script again. All the duty of disclosure etc again and again. The last call was just to add the current speedometer reading to be able to then buy now, but I had to answer all other questions again and once again add the additional driver. The operators were nice on the phone, but what a mess with the system.

My service feedback with real insurance

Trusted Customer – Rated 5 out of 5

Love the extra $50,000 extra for accidental death. Thankyou so much

Great professionalism

Very helpful

Keith Wilkinson – Rated 5 out of 5

Very easy to deal with and friendly service

Yvonne Pritchard – Rated 4 out of 5

Just that I am saving on a fortnightly basis on payments compared to what I was getting with my other insurer

they explained all the benefits I can receive which makes me happy.

Very disappointed

Trusted Customer – Rated 1 out of 5

Very disappointing

I am still waiting for someone to get back to me about being over charged. After more than 6 phone calls and several emails still nothing