Real Insurance Reviews

Very informative and professional

ANN-MARIE ROONEY – Rated 5 out of 5

Great idea to make my family looked after if I can no longer be with them

Very helpful I am glad I did this for my family

Great service

Sonya Bruton – Rated 5 out of 5

The service and information was great and I would recommend real to everyone.

Joan Fell – Rated 5 out of 5

Service on phone was great--explaned things clearly-great service-.

Mary Brown – Rated 5 out of 5

Help when I have run out of money

Cheryl Mather – Rated 5 out of 5

Ken I spoke to was lovely and answered all questions I had

Fabulous and informative

Trusted Customer – Rated 5 out of 5

Excellent value for money

Great informative service also advice with other avaliable service. Your consultant was not pushy at all which some other companies are to purchase other products.

Very helpful and to the point. thorough and...

Trusted Customer – Rated 5 out of 5

Value for money Better than my last insurers

Very polite young man Rang back at allocated time Made process a pleasant experience

Hit-and-miss service - some staff are great, some...

Trusted Customer – Rated 2 out of 5

The 1st person that I dealt with on 21/7 morning was good. However, the 2nd person I dealt with in the afternoon of the same day to modify the policy was not great, rude & initially not willing to help. The policy is to be started on 29/7, but he said that it will start on 11:59pm 29/7 which I told him that was not correct & should be 11:59pm or midnight 28/7/21. He was not willing to admit his mistake either - not good customer service. I requested the modified policy to be emailed to me, to which he confirmed the email address..., however still had not received the next day 22/7. I then had to make another call on 22/7, and the person that I dealt with was great & emailed it out straight away.

Trusted Customer – Rated 4.5 out of 5

I feel this is a good policy for myself,

Anita helped me through my concerns, questions by listening and she knew exactly a policy that would cover me and my husband Anita went above and beyond

Operators were nice, but frustratingly repetitive on...

David Morris – Rated 2 out of 5

The purchase process was horrible as described in the customer experience. I cannot offer feedback on the quality of the purchased product yet as I have not had to use my policy yet (and hopefully never need to).

I had to call up 3 separate times to the call center as I was not ready to purchase on the initial call, however each time I called they could not find the additional driver I asked to add onto the policy. They had to repeat this process over and over. Also, I received a quote with a link to buy it later, but the link took me to the website to start all over again and answer all questions again. I already had a firm quote with a premium provided. Why on earth would I need to start from scratch again on the website and fill out everything again. Keep in mind this all happened within about 2 hours so it is not like I left it for days and therefore they needed to quote again. So I called them back and guess what, they had to ask all the same questions again and repeat the entire script again. All the duty of disclosure etc again and again. The last call was just to add the current speedometer reading to be able to then buy now, but I had to answer all other questions again and once again add the additional driver. The operators were nice on the phone, but what a mess with the system.