Premiums & Payments Q&A
The following questions are to be used as a reference guide only and do not substitute or replace your insurance contract, the PDS or Certificate of Insurance.
How can I pay for my car insurance policy?
You can pay by direct debit from a credit card or bank account. We’ll set up an automatic payment schedule for you so you don’t need to do anything when your premium is due – it’s all done for you!
I’ve been contacted about a refund, what do I need to do?
Ensure your contact details and payments details are up to date on your account. If details are up to date, your refund will land in your account in the timeframe noted on your notification letter.
Give us a call if you have any questions about your refund, we can provide more information or help you update your account details.
Why do you need payment details from me?
To refund you, we will need a bank account or credit card details to send the money to.
Where do I update my payment details?
Log into your 'My Account' portal to update your details, or give us a call on 1300 919 022
My policy is no longer active, what do I need to do?
If your policy is no longer active, but you need to update your payment details, please give us a call on 1300 919 022 our staff will be able to process the refund over the phone.
What will happen if I do not respond?
To refund you, we will need a bank account or credit card details to send the money to. We encourage you to contact us so that you can receive your refund.
What can I do if I am not happy with the refund amount?
If you are not happy with the refund amount or have a complaint, please contact us on 1300 919 022.
How can I reduce my car insurance premium?
We’d be happy to help! We have a wide range of car insurance products, so you can choose a policy that’s affordable for you. Here are some of the ways you can keep costs down:
- If you want Comprehensive cover but you drive less than your neighbours, check to see if you qualify for Pay As You Drive cover.
- Choose a higher excess. The higher your excess, the lower your premium. But remember, while your premiums will be cheaper now, you will have to pay more if you need to make a claim.
How do I renew my car insurance policy?
If we offer renewal, the policy will automatically renew as per the renewal notice, unless you tell us otherwise. We will send you this renewal notice at least 14 days before your renewal date which will outline what you need to do to stay covered. You should check your renewal notice carefully and contact us on 13 19 48 if you need to make any changes to your policy or details.
With automatic renewal, your renewal notice will set out the proposed new policy terms and premium. If no changes are required to your policy and your premium payments are up to date, you don’t need to do anything – your policy will automatically renew. If you would like to opt out of automatic renewal, please email us at AutoRenewalOptOut@realinsurance.com.au with your name, phone number, date of birth and policy number.
If you opted out of automatic renewal, your renewal notice will advise you to call to continue your cover. We will provide you with a quote and policy terms. If you’re happy to proceed, we will renew your policy.
What no-claim discount do you offer on car insurance?
At Real Insurance, we believe in giving all our customers real savings and real value right from the start. So instead of promising you a no claim bonus sometime in the future, we give you lower-cost insurance from the day you join.
We work out your premium by considering factors like the type of car you want to insure, your age, other drivers of your car, your location and your insurance history, then give you the best possible deal every time.
To find out how much you could save, get an online car insurance quote today.
What payment frequencies do you have?
You can pay your car insurance (as well as home and contents insurance) premiums by the month or you can pay less by electing to pay annually.
Are my bank / credit card details protected?
We take the collection and privacy of your details very seriously and ensure that your details remain secure once they are entered into our system. Our Privacy Collection Notice details how we treat the security of your personal information.
What happens if my payment date falls on a weekend or public holiday?
If your payment date happens to fall on a weekend or public holiday, the payment will be taken out on the next business day.