We Value Your Feedback
Your feedback is important to us. We strive to provide you with high-quality products and consistently great service. If you have a complaint about one of our products or the service you’ve received, either from us directly or from one of our partners or suppliers, we would like the opportunity to resolve it for you.
Need to make a complaint?
If you are dissatisfied with our service in any way, please contact us and we will attempt to resolve the matter in accordance with your internal dispute resolution procedures. You can contact us to make a complaint and request a copy of our procedures using the contact details below.
Allianz Global Assistance
Phone: 1300 795 636
Mail: Locked bag 3014, Toowong DC QLD 4066
More information about our complaints and disputes process is available at allianzpartners.com.au/generalidr/
If you are not happy with the proposed resolution of your complaint, or we do not make a decision within the period that we tell you we will respond, we will tell you about your right to escalate your complaint to Australian Financial Complaints Authority (AFCA). AFCA provides a free and independent dispute resolution service for consumers who have falling general insure disputes within its terms. If you wish to exercise your right to refer your complaint to external dispute resolution you may contact AFCA using the details provided below:
Australian Financial Complaints Authority
Phone: 1800 931 678
Mail: GPO Box 3, Melbourne VIC 3001