If you’re still not satisfied, you can either call or put your complaint in writing to our Internal Dispute Resolution (IDR) Committee at:
Real Insurance
Office:
Level 11, 60 Carrington Street,
Sydney NSW 2000
Mailing:
PO Box 4860,
Sydney NSW 2000
complaintsaustralia@mapfre.com
One of our dedicated officers will look into your complaint thoroughly.
If it is a formal dispute, they will get in touch with you within 15 working days of receiving your letter or email to let you know the outcome of their investigation.