Claims Centre

At Real Insurance, we understand that if you ever need to make a claim it can be a stressful time, so we are always looking for ways to make claiming easier for you.

How to claim

Use the details below to find out how to make a claim, and how to get in contact with the Real Insurance Claims department:


Car Insurance Claims

24/7 Claims Lodgement


Home, Contents and Landlords Insurance Claims

24/7 Claims Lodgement


Life Insurance Claims

Phone

1300 307 297

Monday to Friday, 8am to 8pm, AEST


Funeral Insurance Claims

Phone

1300 307 297

Monday to Friday, 8am to 8pm, AEST


Income Protection Insurance Claims

Phone

1300 307 297

Monday to Friday, 8am to 8pm, AEST


Health Insurance Claims

Phone

1300 832 028

Monday to Friday, 8am to 8.30pm, AEST

Saturday, 8am to 1pm, AEST


Pet Insurance Claims

Phone

1300 096 023

Monday to Friday, 8am to 8pm, AEST


Travel Insurance Claims

Phone

1300 551 513

Monday to Friday, 8am to 6pm, AEST

Email

travelclaims@allianz-assistance.com.au

Call emergency services immediately if your condition is life threatening.

For 24-hour emergency assistance, please call Allianz Global Assistance on:

  • +61 7 3305 7499 if you’re overseas, or
  • 1800 010 075 if you’re in Australia.


Bike Insurance Claims

Step 1

If your bike has been stolen or maliciously damaged, call and report the incident to the police straight away.

Step 2

Complete this online claim form including any supporting information, such as a police report.

Step 3

Our claims team will contact you within two business days.

For any queries you can also contact our claims team on 1300 277 002, Monday to Friday, 8.30am and 5.00pm, AEST