Funerals can cost anywhere from $4,000 to $15,000 depending on the type of funeral you want to have1. The more elaborate and complicated, the more you’ll need to set aside. Read more
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At Real Insurance we pride ourselves on providing the best service and value for our customers.
Other Commonly Asked Questions
What is Real Funeral Cover?
What is Real Funeral Cover pays a benefit to the people you choose (your beneficiaries) when you die. It’s designed to help your loved ones pay for funeral costs as well as any other bills you may leave behind – so they can say goodbye without added financial stress.
What is Real Funeral Cover differs to other types of funeral planning, such as a pre-paid funeral plan, as it pays a full benefit upon death (Accidental Death only for the first 12 months; any cause thereafter) regardless of how much has been paid in premiums.
I’m healthy, so why would I need this insurance?
Life is unpredictable – we never know what lies around the corner. If you pass away unexpectedly, funeral insurance such as this product helps ensure your loved ones can be assisted with the cost of your funeral and any bills you leave behind.
Isn’t cover like this expensive?
Your premiums are level which means they are designed to not increase every year. Plus, when you turn 85, your cover continues (until you celebrate your 100th birthday) at no further cost to you!
Will my premium increase?
Your premiums are level which means they are designed to not increase every year, but will change if you apply to change your cover, or we change the premium rates for your Policy.
Can I end up paying more in premiums than my family will receive for my funeral insurance benefit?
It is possible that you will pay more in total premiums than the value of the cover, depending on how long you hold cover for. Also, if you choose the Early Cash Out Option, you’ll no longer be eligible to claim as this option will cancel your policy and you may receive less than you’ve paid in premiums to date.
How do I make a claim?
You or a nominated beneficiary (which could be your next of kin or the executor of your Will) simply have to call us on 1300 307 297.
A dedicated claims agent will be assigned to your claim, and will contact you to take you through the claims process.
Complete all forms provided by your claims agent or simply download the most appropriate form below. Send the completed form(s) along with all required documentation to:
Reply Paid 6728
Baulkham Hills NSW 2153
- Accidental Serious Injury Insurance Claim Form
- Funeral Cover Terminal Illness Claim Form
- Funeral Cover Claim Form
Once completed documents are received, we’ll assess the claim and pay, subject to approval, without unnecessary delay.
When can I make a claim?
You can claim from the date of the insured’s death or the date the insured child suffers from serious illness or injury (if applicable). Please refer to the Product Disclosure Statement for the conditions covered.
What documents do I need to provide?
- A fully completed claim form
- A certified copy of evidence of death – for example Death Certificate, Coroners Report, Attending Medical Practitioners Report
- A certified copy of evidence of the Deceased’s date of birth – for example a Birth Certificate, valid Passport, valid Driver’s Licence
- A certified copy of proof of the Claimant’s identity – for example a Birth Certificate, valid Passport, valid Driver’s Licence
What is a certified copy?
A certified copy is a signed photocopy of an original document. The person signing it must see the original and the photocopy. It can be signed by a Justice of the Peace, Accountant, Solicitor, Doctor, Bank Manager or Police Officer. It means you keep the original document. The certified copy must include a statement “I certify that this is a true copy of the original document”. The certifier must also include their full name, signature, date, registration number (if any) and qualification or occupation on each page of the photocopied documents. Failure to do so may result in a delay in the claim being processed.
What is a beneficiary?
A beneficiary is the person or persons who are entitled to the benefit. As the Policyowner, you have the option to nominate between one and five beneficiaries to receive a proportion of the Benefit Amount.
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Read what our customers are saying
Richard Smith - Rated 3 out of 5
Very good and reliable information and the staff was so helpful in signing me up straight away .
Trusted Customer - Rated 5 out of 5
All my answers were answered quickly and efficiently. the guy i spoke to was friendly
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Very helpful and explained things properly and if i had a question to ask he answered so that i understood
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The lady explained everything well.
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Great sales guy
Trusted Customer - Rated 5 out of 5
Real insurance were very sympathetic regarding our need to cancel due to hardship making us feel comfortable and not...