Travel Insurance

If you need emergency assistance, call our 24-hour emergency line immediately.

From overseas: +61 2 8883 7078

From within Australia: 02 8883 7078

You can ask for a reverse charges call if required. Have your policy number handy when you call, so we can help you as quickly as possible.

For all emergency and non-emergency claims, download the appropriate claim form and send it to us to process, along with any required supporting documents. If you need help filling out your claim form, call us on +61 2 8883 7081 and we’ll be happy to help.

Real Travel Insurance policies are not permitted by law to cover medical costs incurred within Australia. If you become sick or injured while travelling in Australia, you’ll be entitled to cover for treatment under Medicare and/or your private health insurer.

If you need medical treatment as an outpatient while overseas and the costs are less than $1,000, keep all your medical receipts and reports from the treating doctors. You’ll need these to support your claim when you return home.

Our 24-hour emergency phone number is:

From overseas: +61 2 8883 7078

From within Australia: 02 8883 7078

You can ask for a reverse charges call if required. Have your policy number handy when you call, so we can help you as quickly as possible.

Real Travel Insurance has a dedicated emergency assistance provider to administer all emergency assistance services and claims. If you’re hospitalised, you or your travelling companion must contact our emergency assistance team as soon as possible on +61 2 8883 7078 (you can ask for a reverse charge call if required). Our emergency assistance team will be available to take your call 24 hours a day, 365 days a year.

Real’s emergency assistance team will help you get treated for medical problems; locate the nearest medical facility, embassy or consulate; arrange your return home if it’s medically necessary; and liaise with your loved ones and work colleagues as required in an emergency. If you don’t contact our emergency assistance team, we may not pay for any expenses, evacuation costs or airfares that have not been approved or arranged by us.