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Income Protection Insurance

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Income Protection Insurance

Income Protection Insurance is all about taking care of your most valuable asset – you, and your ability to earn an income.

Real Income Protection Insurance is one simple thing you can do to protect your income. This important cover means that we will be there to help you take care of yourself and your family financially if you become seriously ill or injured and were unable to work.

We’ll pay up to 75% of your monthly income (up to a maximum of $10,000 a month) if you can’t work because you are sick or injured.

What’s covered?

  • If you’re an Australian resident aged 18-59, we cover a benefit of up to 75% of your monthly Pre-Tax income if you can’t work due to illness or injury, up to a maximum of $10,000 a month
  • We’ll help you tailor your Policy for the level of protection you want, so you can match your benefit to your budget
  • Freedom to increase or decrease your level of cover at any time subject to age eligibility and underwriting requirements
  • We’ll reimburse your regular premium while you are receiving a benefit from your policy
  • As long as you pay your premiums on time, we guarantee to renew your cover until you reach 65
  • Protection for part time workers

Request a Quick Quote Now

This is a summary of the Real Income Protection Insurance Policy. For full details, download our Product Disclosure Statement.

Features & Benefits

  • Apply over the phone in a single call
  • No medicals or blood tests required
  • Premiums are usually tax deductible
  • Keep your premiums low by choosing your level of cover and Waiting Period
  • Choose from a range of optional covers for greater protection
  • Pay fortnightly, monthly or yearly – at no extra cost
  • Get back 10% of the premiums you’ve paid after 12 months of your policy with The Real Reward
  • Stress-free claims with your own personal specialist located in Australia

Subscriber of the Life Insurance Code of Practice

To make sure you receive the highest standard of service when taking out cover, we comply with the Life Insurance Code of Practice. Read more

Add Optional Cover

Homemaker Insurance

  • Any Australian homemaker aged between 18 and 59 can be insured
  • Receive a benefit of up to $1,000 per month for up to six months
  • Can be used to cover the costs of keeping the household running, including childcare, transport, cooking and cleaning

Children’s Insurance

  • For any of your children who are between ages 2 and 17
  • Choose a Benefit Amount from $20,000 up to $50,000 for each child insured
  • Paid as a lump sum if your child passes away

Final Expenses

  • Available only if you’re an Australian resident aged between 18 and 59 years
  • Receive $50,000 to cover funeral expenses and any unpaid bills or debts at the time of your death
  • Your loved ones will receive the benefit in a lump sum payment

Rehabilitation Benefits

  • This optional benefit can help you with those extra costs you may face when trying to get back to work
  • We’ll reimburse your rehabilitation costs by up to an additional 50% of your monthly insurance amount, for up to six months
  • We’ll pay up to six times the monthly amount that you’re insured for towards expenses such as the cost of special equipment and workplace modifications

Award Winning Insurer

At Real Insurance we pride ourselves on providing the best service and value for our customers

  • Gold Trusted Service Award 2019, 2018, 2017
    – Feefo
  • Gold Quality Service Award 2019
    – Reader’s Digest
  • Exceptional Value Car Insurance Award 2019, 2018
    – Mozo
  • Customer Satisfaction Award 2017, 2015, 2013, 2012
    – Roy Morgan
 

See how easy is it to apply for cover

Understanding Income Protection Insurance

If you’re working and have bills to pay, then Income Protection Insurance is worth considering as it could help with day to day living expenses. Read more

With Real Income Protection Insurance, you can apply to receive up to 75% of your monthly income before tax, to a maximum of $10,000. Read more

While Income Protection Insurance protects you from the financial impact of illness or injury, it doesn’t cover everything. So before you apply, make sure you understand the product fully. Read more

Real Insurance has made the process simple and easy to understand, view our Income Protection Quote Guide to understand the information you will need provide to get a quote. Read more

Changing jobs and income protection – what you need to know

Protecting your income is important. Your ability to work and provide for your family is an asset for life. Some companies offer great income protection or salary continuance insurance, but are you able to continue your existing policy if you change companies in the future?

Read full transcript

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Other Commonly Asked Questions

Are my premiums tax deductible?

Generally, the premiums for Income Protection Insurance are tax deductible.

However, just as your income is subject to tax, any income benefit you receive will also be assessable as income for income tax purposes.

Are there any exclusions that apply to Income Protection Insurance?

Yes, there are some exclusions. We will not pay a claim for a disabling sickness or injury occurring directly or indirectly from any of the following:

  • A mental disorder or illness, or
  • An intentional self-inflicted act, or
  • Attempted suicide, or
  • The consumption of drugs (unless under the direction of a medical practitioner and not in connection with treatment for drug addiction, substance abuse or dependence), or
  • The consumption of intoxicating liquor, including having a blood alcohol content over the legal limit while driving, or
  • Normal pregnancy (including participation in IVF or a similar program, normal discomforts such as morning sickness, backache, varicose veins, ankle swelling or bladder problems), giving birth, miscarrying or having a pregnancy terminated, or
  • War (whether declared or not) or war-like activity, or taking part in a riot or civil commotion, or
  • Engaging in any criminal activities or illegal acts.

We will not pay the Income Protection benefit where we have agreed a special term with you in respect of your cover that specifically excludes the event or condition leading to the claim. Any such special term will be agreed with you before your Policy is issued and will appear on your Policy Schedule.

Can I change my level of cover when I need to?

Absolutely! You can increase or decrease your insurance at any time. Any change is subject to approval.

Can I cover my partner too?

If your partner is a homemaker, you can include Homemaker Insurance on your Policy. This cover can pay a Homemaker Monthly Amount Insured of either $500 or $1,000 for six months. It is not possible to cover your working partner on your Policy; however, your working partner can apply for a separate Income Protection Insurance Policy.

Does my occupation affect my Income Protection Insurance premium?

Yes, your occupation could affect the premium you pay. Other factors that might affect your premium are:

  • Your age, gender and smoking status at the time of the application
  • The Income Protection benefit provided
  • The Benefit Period
  • The Waiting Period
  • Other factors such as your state of health, family history and participation in hazardous activities

How do I make a claim?

Step 1

You or your legal personal representative (if you are medically unable to) simply have to call us on 1300 307 297.

Or

Email claims@greenstone.com.au to let us know that you will be lodging a claim.

Step 2

A dedicated claims agent will be assigned to your claim, and will contact you to take you through the claims process.

Step 3

Complete all forms provided by your claims agent or simply download the most appropriate form below. Send the completed form(s) along with all required documentation to:

Real Insurance
PO Box 6728
Baulkham Hills NSW 2153

Step 4

Once completed documents are received, we’ll assess the claim and pay, subject to approval, without unnecessary delay.

If you continue to be disabled beyond the period paid, your claim will undergo ongoing assessment until you are no longer disabled or the end of your benefit period.

When can I make a claim?

Claims should be made as soon as possible after the incident giving rise to the claim.

What documents do I need to provide?

  • A fully completed claim form
  • The original Policy Document and Policy Schedule
  • Completed Medicare and PBS form (supplied by us)
  • A certified copy of evidence of date of birth – for example a Birth Certificate, valid Passport, valid Driver’s Licence
  • Copies of your individual income tax returns and notice of assessments for the previous 2 financial years

What is a certified copy?

A certified copy is a signed photocopy of an original document. The person signing it must see the original and the photocopy. It can be signed by a Justice of the Peace, Accountant, Solicitor, Doctor, Bank Manager or Police Officer. It means you keep the original document. The certified copy must include a statement “I certify that this is a true copy of the original document”. The certifier must also include their full name, signature, date, registration number (if any) and qualification or occupation on each page of the photocopied documents. Failure to do so may result in a delay in the claim being processed.

How long does it take for a claim to be processed?

Once we receive all the documentation we have asked for, your claim will be submitted to Hannover (insurer) to be assessed. We will call you as soon as there is an update or within 10 business days of receiving your forms and every 10 business days thereafter to keep you informed of how your claim is progressing.

If your claim is approved, payment will be made promptly. Sometimes assessment leads to a need to obtain additional information. This may require you to provide the necessary information or we may seek it directly from your medical practitioner. In either case we will consider any new information promptly.

Ready to Get Covered?

Call us Call 1300 665 187

Read what our customers are saying

Helpful

Trusted Customer - Rated 4 out of 5

They were helpful and made the process easy

Customer review

David Spurr - Rated 5 out of 5

L think everyone is doing a great job hope they keep doing a great job

Customer review

Grant Halls - Rated 1 out of 5

Didnt provide me with correct cover that i had asked for

Customer review

Michael Beacher - Rated 5 out of 5

Truly excellent, spoke very clear and answered all my questions and had a excellent understanding of the products i was requesting

Customer review

Robert Woods - Rated 4 out of 5

Operator was very pleasant

Customer review

Gary Scott - Rated 3 out of 5

Painful. way too much time taken to sort out the deal. tradespeople normally are using their hands and recieving calls during working hours is a loss of income. jamie was informed to phone around 5 pm.

Fantastic customer journey/ experience

Kunal Nerlekar - Rated 5 out of 5

I spoke with a lady i think her name was melisa 53 years old and an absolute wealth of information. she is a superstar! love her work and her ability to engage. for a first time customer in income protection, she...

Customer review

Karen PANGALLO - Rated 4 out of 5

Friendly and very helpful. yes i would recommend your company

Customer review

Adam Lochrin - Rated 1 out of 5

The sales person was friendly but too pushy. what should have been an easy information gathering process became having our hand forced to enter policy we had no idea we had entered into.

Customer review

Trusted Customer - Rated 2 out of 5

Forced to sign up before you can get full quote

Customer review

Steven Day - Rated 1 out of 5

Excellent

Customer review

Paul Cutajar - Rated 5 out of 5

Kirk was so accomodating and friendly

Good very helpful

Trusted Customer - Rated 4 out of 5

Good

Customer review

Adam Cramb - Rated 3 out of 5

It took to long person spoke to fast which means the client cant fully agree properly this contract is not entirely legal

Excellent phone manner and very courteous

Trusted Customer - Rated 5 out of 5

Jamie was fantastic and explained everything so well to me and took the time to explain if i didn’t was a great over the phone experience


  1. Based on a 38 year old male, non-smoker working in a white collar occupation with a $5,000 monthly benefit, 6 month Benefit Period, and a 90 day Waiting Period.