If you’re working and have bills to pay, then Income Protection Insurance is worth considering as it could help with day to day living expenses. Read more
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At Real Insurance we pride ourselves on providing the best service and value for our customers.
Other Commonly Asked Questions
Are my premiums tax deductible?
Generally, the premiums for Income Protection Insurance are tax deductible.
However, just as your income is subject to tax, any income benefit you receive will also be assessable as income for income tax purposes.
Are there any exclusions that apply to Income Protection Insurance?
Yes, there are some exclusions. We will not pay a claim for a disabling sickness or injury occurring directly or indirectly from any of the following:
- A mental disorder or illness, or
- An intentional self-inflicted act, or
- Attempted suicide, or
- The consumption of drugs (unless under the direction of a medical practitioner and not in connection with treatment for drug addiction, substance abuse or dependence), or
- The consumption of intoxicating liquor, including having a blood alcohol content over the legal limit while driving, or
- Normal pregnancy (including participation in IVF or a similar program, normal discomforts such as morning sickness, backache, varicose veins, ankle swelling or bladder problems), giving birth, miscarrying or having a pregnancy terminated, or
- War (whether declared or not) or war-like activity, or taking part in a riot or civil commotion, or
- Engaging in any criminal activities or illegal acts.
We will not pay the Income Protection benefit where we have agreed a special term with you in respect of your cover that specifically excludes the event or condition leading to the claim. Any such special term will be agreed with you before your Policy is issued and will appear on your Policy Schedule.
Can I change my level of cover when I need to?
Absolutely! You can increase or decrease your insurance at any time. Any change is subject to approval.
Can I cover my partner too?
If your partner is a homemaker, you can include Homemaker Insurance on your Policy. This cover can pay a Homemaker Monthly Amount Insured of either $500 or $1,000 for six months. It is not possible to cover your working partner on your Policy; however, your working partner can apply for a separate Income Protection Insurance Policy.
Does my occupation affect my Income Protection Insurance premium?
Yes, your occupation could affect the premium you pay. Other factors that might affect your premium are:
- Your age, gender and smoking status at the time of the application
- The Income Protection benefit provided
- The Benefit Period
- The Waiting Period
- Other factors such as your state of health, family history and participation in hazardous activities
How do I make a claim?
You or your legal personal representative (if you are medically unable to) simply have to call us on 1300 307 297.
Email firstname.lastname@example.org to let us know that you will be lodging a claim.
A dedicated claims agent will be assigned to your claim, and will contact you to take you through the claims process.
Complete all forms provided by your claims agent or simply download the most appropriate form below. Send the completed form(s) along with all required documentation to:
PO Box 6728
Baulkham Hills NSW 2153
Once completed documents are received, we’ll assess the claim and pay, subject to approval, without unnecessary delay.
If you continue to be disabled beyond the period paid, your claim will undergo ongoing assessment until you are no longer disabled or the end of your benefit period.
When can I make a claim?
Claims should be made as soon as possible after the incident giving rise to the claim.
What documents do I need to provide?
- A fully completed claim form
- The original Policy Document and Policy Schedule
- Completed Medicare and PBS form (supplied by us)
- A certified copy of evidence of date of birth – for example a Birth Certificate, valid Passport, valid Driver’s Licence
- Copies of your individual income tax returns and notice of assessments for the previous 2 financial years
What is a certified copy?
A certified copy is a signed photocopy of an original document. The person signing it must see the original and the photocopy. It can be signed by a Justice of the Peace, Accountant, Solicitor, Doctor, Bank Manager or Police Officer. It means you keep the original document. The certified copy must include a statement “I certify that this is a true copy of the original document”. The certifier must also include their full name, signature, date, registration number (if any) and qualification or occupation on each page of the photocopied documents. Failure to do so may result in a delay in the claim being processed.
How long does it take for a claim to be processed?
Once we receive all the documentation we have asked for, your claim will be submitted to Hannover (insurer) to be assessed. We will call you as soon as there is an update or within 10 business days of receiving your forms and every 10 business days thereafter to keep you informed of how your claim is progressing.
If your claim is approved, payment will be made promptly. Sometimes assessment leads to a need to obtain additional information. This may require you to provide the necessary information or we may seek it directly from your medical practitioner. In either case we will consider any new information promptly.
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Read what our customers are saying
Trusted Customer - Rated 4 out of 5
They were helpful and made the process easy
David Spurr - Rated 5 out of 5
L think everyone is doing a great job hope they keep doing a great job
Grant Halls - Rated 1 out of 5
Didnt provide me with correct cover that i had asked for
Michael Beacher - Rated 5 out of 5
Truly excellent, spoke very clear and answered all my questions and had a excellent understanding of the products i was...
Robert Woods - Rated 4 out of 5
Operator was very pleasant
Gary Scott - Rated 2 out of 5
Painful. way too much time taken to sort out the deal. tradespeople normally are using their hands and recieving calls...
- Based on a 38 year old male, non-smoker working in a white collar occupation with a $5,000 monthly benefit, 6 month Benefit Period, and a 90 day Waiting Period.