Contact us
Select your product
Car Insurance
Sales
13 60 36
Monday to Friday, 8am to 7pm, AEST
International: +61 2 8867 6890
VoIP/Skype: 02 8889 9499
Email: customercare@realinsurance.com.au
Mailing address: Locked Bag 2010, St Leonards NSW 1590
Claims
13 19 48
24/7 Claims lodgement
International enquiries: +61 2 8867 6890
Other claims enquiries Monday to Friday, 8am to 5pm, AEST
New claims email: NewCarClaims@realinsurance.com.au
Existing claims email: ExistingCarClaims@realinsurance.com.au
Support for vulnerable customers
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 136 036.
If you need additional assistance
- For hearing or speech difficulties, consider the
National Relay Service (NRS):
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
- If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS).
- If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy.
Home Insurance
Sales
13 60 36
Monday to Friday, 8am to 7pm, AEST
International: +61 2 8867 6890
VoIP/Skype: 02 8889 9499
Email: customercare@realinsurance.com.au
Mailing address: Locked Bag 2010, St Leonards NSW 1590
Claims
13 19 48
24/7 Claims lodgement
International enquiries: +61 2 8867 6890
Other claims enquiries Monday to Friday, 8am to 5pm, AEST
New claims email: NewHomeClaims@realinsurance.com.au
Existing claims email: ExistingHomeClaims@realinsurance.com.au
Support for vulnerable customers
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 136 036.
If you need additional assistance
- For hearing or speech difficulties, consider the
National Relay Service (NRS):
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
- If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS).
- If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy.
Landlords Insurance
Sales
13 60 36
Monday to Friday, 8am to 7pm, AEST
International: +61 2 8867 6890
VoIP/Skype: 02 8889 9499
Email: customercare@realinsurance.com.au
Mailing address: Locked Bag 2010, St Leonards NSW 1590
Claims
13 19 48
24/7 Claims lodgement
International enquiries: +61 2 8867 6890
Other claims enquiries Monday to Friday, 8am to 5pm, AEST
New claims email: NewHomeClaims@realinsurance.com.au
Existing claims email: ExistingHomeClaims@realinsurance.com.au
Support for vulnerable customers
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 136 036.
If you need additional assistance
- For hearing or speech difficulties, consider the
National Relay Service (NRS):
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
- If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS).
- If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy.
Life Insurance
Sales
1300 377 325
Monday to Friday, 8am to 8pm, AEST
Email: service@reallifecover.com.au
Mailing address: PO Box 6728, Baulkham Hills NSW 2153
Support for vulnerable customers
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 136 036.
If you need additional assistance
- For hearing or speech difficulties, consider the
National Relay Service (NRS):
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
- If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS).
- If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy.
Income Protection Insurance
Support for vulnerable customers
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 136 036.
If you need additional assistance
- For hearing or speech difficulties, consider the
National Relay Service (NRS):
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
- If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS).
- If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy.
Pet Insurance
Sales
1300 665 965
Monday to Friday, 8am to 8pm, AEST
Email: service@realpetinsurance.com.au
Mailing address: PO Box 6728, Baulkham Hills NSW 2153
Support for vulnerable customers
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 136 036.
If you need additional assistance
- For hearing or speech difficulties, consider the
National Relay Service (NRS):
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
- If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS).
- If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy.
Funeral Insurance
Sales
1300 665 287
Monday to Friday, 8am to 8pm, AEST
Email: service@reallifecover.com.au
Mailing address: PO Box 6728, Baulkham Hills NSW 2153
Support for vulnerable customers
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 136 036.
If you need additional assistance
- For hearing or speech difficulties, consider the
National Relay Service (NRS):
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
- If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS).
- If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy.
Travel Insurance
Sales
1300 551 513
Monday to Friday: 8:00am to 7.00pm (AEST) Saturday: 8:00am to 5.00pm (AEST)
Email: travelinsurance@allianz-assistance.com.au
Mailing address: Locked Bag 3014, Toowong DC, QLD 4066
Claims
1300 551 513
Monday to Friday: 8:00am to 6.00pm (AEST)
Support for vulnerable customers
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 136 036.
If you need additional assistance
- For hearing or speech difficulties, consider the
National Relay Service (NRS):
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
- If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS).
- If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy.
Health Insurance
Sales
1300 953 162
Monday to Friday: 8am to 8.30pm AEST Saturday: 8am to 1pm AEST
Claims
1300 832 028
Monday to Friday: 8am to 8.30pm AEST
Saturday: 8am to 1pm AEST
Email: realhealth@nib.com.au
Support for vulnerable customers
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 136 036.
If you need additional assistance
- For hearing or speech difficulties, consider the
National Relay Service (NRS):
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
- If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS).
- If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy.
Other Products
Bike Insurance
1300 277 002
Monday to Friday, 8:30am to 5.00pm, AEST
Real Bike Insurance has ceased accepting new customers however we continue to service our existing customers for both claims and general service enquiries.
To make a claim simply visit the link below.
Home loans
1800 007 722
Monday to Friday, 8.00am to 7.00pm, AEST
Real Home Loans has ceased accepting new loans however we continue to service our existing customers.
Support for vulnerable customers
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 136 036.
If you need additional assistance
- For hearing or speech difficulties, consider the
National Relay Service (NRS):
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
- If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS).
- If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy.