Sales
13 19 48
Monday to Friday, 8am to 7pm, AEST
Saturday, 9am to 5pm, AEST
International: +61 2 8867 6890
VoIP/Skype: 02 8889 9499
Email: customercare@realinsurance.com.au
Mailing address: Locked Bag 2010, St Leonards NSW 1590
Claims
13 19 48
24/7 Claims lodgement
International enquiries: +61 2 8867 6890
Other claims enquiries Monday to Friday, 8am to 5pm, AEST
Email: newclaims@realinsurance.com.au
We understand that there are times when our customers may be feeling vulnerable, and we appreciate this can take on many forms such as language barriers, financial hardship, and issues and difficulties arising from domestic family violence. In these situations, we are committed to providing extra care. We recognise that these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide please speak to one of our team on 13 19 48. Alternatively, you can access more information, and the Domestic Family Violence policy, on the insurer, The Hollard Insurance Company’s assistance webpage (Hollard’s Domestic Family Violence Policy)