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Funeral Insurance Claims

Need to make a claim?

We’ll do everything we can to make this process as easy as possible and pay your benefit without delay. Our easy claims process is outlined below.

If you still aren't sure what you need to do or how our claims process works, please call us on 1300 307 297 between 8am to 8pm Monday to Friday EST.

Step 1:

Call or Email

You or a nominated beneficiary (which could be your next of kin or the executor of your Will) simply have to call us on 1300 307 297.

Or

Email claims@greenstone.com.au to let us know that you will be lodging a claim.

Step 2:

Speak to a Real Agent

A dedicated claims agent will be assigned to your claim, and will contact you to take you through the claims process.

Step 3:

Complete the forms

Complete all forms provided by your claims agent, and send them along with all required documentation to our:

Postal address:
Real Insurance, PO Box 6728, Baulkham Hills NSW 2153

Or

Email: claims@greenstone.com.au

Step 4:

We’ll do the rest

Once completed documents are received, we’ll assess the claim and pay, subject to approval, without unnecessary delay. Please also refer to our questions and answers section for more information.

Helpful information

  • Make sure you read the claim form carefully and complete it in full. If you don’t we will need to send the form back to you to complete.
  • When supplying proof of identification, please make sure each item is valid and hasn’t expired.
  • Identification supplied needs to match the name on the claim form (e.g. if the claim form is in the person’s married name then the identification needs to be in the married name).
  • All documents provided other than the claim form need to be certified.
  • We may need further information to assess the claim and if so we will be in contact with you.
  • If we are unable to pay your claim, we will explain why and you will also be provided with the opportunity to present extra information to support your claim.

Need more information? Refer to our questions and answers section.

Contact information

Phone:

1300 307 297

8am to 8pm Monday to Friday EST


The Product Disclosure Statement (PDS) and Financial Services Guide (FSG) are designed to help you decide if a product is right for you and to help you make an informed decision about whether to use the services we provide in relation to Real Life Insurance products.

Real Life Insurance products are issued by Hannover Life Re of Australasia Limited ABN 37 062 395 484. It is distributed and promoted by Greenstone Financial Services Pty Ltd (GFS) ABN 53 128 692 884, AFSL 343079 trading as Real Insurance, of 58 Norwest Blvd, Bella Vista NSW 2153. Advice on this website is general only and does not consider your individual objectives or financial situation. Terms and Conditions apply, please review the relevant PDS & FSG to ensure these products are right for you.