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Home, Contents & Landlords Insurance Claims
Make a claimWe know damage to your home or contents can be stressful. That’s why we’ve made our claims process simple, supportive, and available 24/7. Lodge your claim online via My Account or call us on 13 19 48.
How to make a claim
Step 1: Stay safe
- Ensure everyone is safe and secure.
- Contact emergency services if required.
Step 2: Gather information
- Take photos of the damage and the scene.
- Gather other documentation such as receipts, reports and evidence of ownership.
- If another party is involved collect their contact and insurance details.
Step 3: Lodge your claim
The claims administrator for Real Home and Contents Insurance is the Hollard Insurance Company Pty Ltd (Hollard), so if you need to make a claim, Hollard’s claims consultants are ready to help.
- Online: Log into your Real Insurance My Account to lodge your claim.
- Phone: Call us on 13 19 48, we’re available 24/7 for emergency claims support.
What happens next?
Quote
We arrange inspections and quotes through our trusted repair network.
Assess
We review the damage and quotes, then approve repairs or replacements if the event is covered by the policy.
Repair
- Home insurance: You can pay the excess to the builder or Hollard, or the claim may be settled with cash if repairs can’t proceed.
- Contents insurance: The supplier arranges replacements; excess is paid to Hollard, the supplier or deducted from your settlement.
Complete
We handle the rest and pay the builder or supplier directly.
Contact information
Phone
13 19 48
Fax
02 8867 6797
New claims email
Existing claims email