Home, Contents and Landlords Insurance Claims

Need to make a claim?

Hollard is the claims administrator for Real Home and Contents insurance – so if you need to make a claim, Hollard’s claims consultants are ready to help.

Take a look at the steps below. If you still aren’t sure what you need to do or how our claims process works, please call us on 13 19 48. We are available 24/7 for you to lodge a claim or for emergency claims where your home is unsecured or unsafe to occupy. For other claims enquiries, we are available Monday to Friday, 8am to 5pm, AEST.

Step 1:

Stay Safe

Make sure you and your family are safe and secure.

Call the police if required by law or your policy.

Step 2:

Gather information

Don’t forget to obtain as many details as possible if another party is involved, including their name, address, and insurance details.

If you have your phone or a camera handy, take some photos of the incident.

Step 3:

Call or click

Tell us what has happened straight away.

The fastest way to start your Home or Landlord Insurance claim is to log into My Account and lodge your claim online.

If you have already registered an account, please Login to claim online.

If you haven’t yet registered an account, please Register an account and then claim online.

You can also call us to lodge a claim or if you require assistance.

Phone 13 19 48

24/7 Claims lodgement
Other claims enquiries
Monday to Friday, 8am to 5pm, AEST

What happens after you make a claim?

Below is an overview of what to expect after you’ve made a claim. Remember, if you have any questions or if you would like to know how your claim is progressing, you have a personal claims agent who can help you between Monday and Friday, 8am to 5pm AEST.


We will organise quotes from our network of Real Insurance builders and repairers. They’ll inspect the damage, organise any emergency repairs and write a report.


We will assess the quotes and damage, and thereafter give approval to repair the damage or replace your goods.


Home insurance: The builder or supplier will get in touch with you about repairing the damage. If you need to pay an excess, this is usually paid directly to the builder when they commence work.

Contents insurance: The supplier will contact you about replacing your items. If you need to pay an excess, this is usually paid directly to Real Insurance, or deducted from any cash settlement.


Relax and let us take care of everything else.

We will pay the builder or supplier.

Contact information


13 19 48


02 8867 6797