Cruciate Form Pet Claims Form Pre-existing Conditions Review Form If you have questions about claiming, call us on 1300 096 023 .

Pet Insurance Claims

Need to make a claim? Learn how to in a few simple steps

Option 1 – Claim with GapOnly®

Check your vet offers GapOnly®

GapOnly® is available at participating vet clinics. Check if your vet offers GapOnly® before your appointment.

Ask your vet to submit your claim

Let your vet know you’d like to use GapOnly®. They’ll submit the claim for you while you’re at the clinic.

Pay the gap

Once your claim has been assessed and approved, you’ll only need to pay the difference between your vet bill and the eligible amount covered by your policy.

Option 2 – Online claiming

Log in or sign up

Existing members:
Log in to your Pet Portal to start a claim.

New members:
Sign up to manage your policy online, then log in.

Upload documents

Upload a copy of both the itemised invoice and the consultation notes from your vet visit.

If this is your first claim, we require your pet’s full medical history from all previous vets from the time you first owned your pet.

If your pet was adopted at an older age, please supply adoption paperwork and medical records since adoption.

We’ll do the rest

Once documents are received, we’ll assess the claim and reimburse you for any eligible benefit.

Option 3 – Paper claiming

Print and complete your claim form

Print a claim form and fill in your details.

Take it with you to the vet and ask them to fill out Section 2. Both you and your vet will need to sign the form.

Post your claim to us

Post the form, original itemised invoices, payment receipts and consultation notes to:

Real Pet Insurance
Locked Bag 9021
Castle Hill NSW 1765

We’ll do the rest

Once documents are received, we’ll assess the claim and pay any eligible benefit.

Helpful information

Forms

If you have questions about claiming, call us on 1300 096 023.