Travel Insurance Claims
Need to make a claim?
If you need to make a claim, here are your options to get in contact with us.
You can call us
If you have a medical emergency
If you’re overseas, call
If you’re in Australia, call
+61 2 8883 7078
02 8883 7078
For all other claims
If you’re overseas, call
If you’re in Australia, call
+61 2 8883 7081
02 8883 7081
Email or mail us by following these 3 easy steps
Step 1:
Download
Call us or download the relevant form below to make a claim.
Step 2:
Complete the forms
Complete all forms and send them along with all required documentation (like original receipts) to:
Real Travel Insurance Claims
Locked Bag 2010
St Leonards, NSW, 1590
or email them to realtravelclaims@hollard.com.au
Step 3:
We’ll do the rest
All valid claims will be assessed once the necessary documents are received and paid without unnecessary delay.
Helpful information
- Always keep your policy number handy when you travel. It will help us to help you faster if you need to call.
- In the event of an overseas emergency notify us as soon as possible, 24 hours a day 7 days a week on. 24 hour emergency assistance: +61 2 8883 7078.
- Keep receipts for expenses and lost or stolen goods.
- Hang on to any valuables that get damaged – we may be able to repair them.
- If your journey is delayed or cancelled, always get written confirmation from the travel agent, tour operator or airline.
Contact information
+61 2 8883 7081
Monday to Friday, 8:30am to 5:30pm, AEST or
Saturdays 9am to 5pm AEST.