Travel Insurance Claims

Need to make a claim?

If you need to make a claim, here are your options to get in contact with us.

You can call us

If you have a medical emergency

If you’re overseas, call

If you’re in Australia, call

+61 2 8883 7078

02 8883 7078

For all other claims

If you’re overseas, call

If you’re in Australia, call

+61 2 8883 7081

02 8883 7081

Email or mail us by following these 3 easy steps

Step 1:


Step 2:

Complete the forms

Complete all forms and send them along with all required documentation (like original receipts) to:

Real Travel Insurance Claims
Locked Bag 2010
St Leonards, NSW, 1590

or email them to

Step 3:

We’ll do the rest

All valid claims will be assessed once the necessary documents are received and paid without unnecessary delay.

Helpful information

  • Always keep your policy number handy when you travel. It will help us to help you faster if you need to call.
  • In the event of an overseas emergency notify us as soon as possible, 24 hours a day 7 days a week on. 24 hour emergency assistance: +61 2 8883 7078.
  • Keep receipts for expenses and lost or stolen goods.
  • Hang on to any valuables that get damaged – we may be able to repair them.
  • If your journey is delayed or cancelled, always get written confirmation from the travel agent, tour operator or airline.

Contact information


+61 2 8883 7081

Monday to Friday, 8:30am to 5:30pmAEST or
Saturdays 9am to 5pm AEST.