Travel Insurance Claims

Need to make a claim?

When you’re travelling with Real Travel Insurance cover you can rely on MAPFRE Assistance – one of the world’s leading international global assistance networks – to help in the event of a disaster. Wherever you are MAPFRE Assistance is available over the phone 24 hours a day, with helpful operators who can guide you through the claims process.

If you need to make a claim, just follow these simple steps.

Who to call if you need to make a claim

In an emergency

If you’re overseas, call

If you’re in Australia, call

+61 2 9333 3920

02 9333 3920

For other claims

If you’re overseas, call

If you’re in Australia, call

+61 2 9333 3919

02 9333 3919

Travel insurance claims in 3 easy steps

Step 2:

Complete the forms

Complete all forms and send them along with all required documentation (like original receipts) to:

Real Travel Insurance Claims
PO Box 4860
Sydney, NSW, 2001

Step 3:

We’ll do the rest

All valid claims will be assessed once the necessary documents are received and paid without unnecessary delay.

Helpful information

  • Always keep your policy number handy when you travel. It will help us to help you faster if you need to call.
  • In the event of an overseas emergency notify us as soon as possible, 24 hours a day 7 days a week on. 24 hour emergency assistance: +61 2 9333 3920.
  • Keep receipts for expenses and lost or stolen goods.
  • Hang on to any valuables that get damaged — we may be able to repair them.
  • If your journey is delayed or cancelled, always get written confirmation from the travel agent, tour operator or airline.

Contact information


+61 2 9333 3919

Monday to Friday, 8:30am to 5:30pm, (EST) or
Saturdays 9am to 5pm (EST).