Travel Insurance Claims

Need to make a claim?

Submit your claim via our online Claims Portal.

Or you can:

  • Call us on 1300 551 513: Monday to Friday 8am - 6pm (AEST), if you prefer to speak to someone when submitting your claim.
  • Email us on if you prefer to submit your claim via email.

Call emergency services immediately if your condition is life threatening.

For 24-hour emergency assistance, please call Allianz Global Assistance

If you’re overseas, call

If you’re in Australia, call

+61 7 3305 7499

1800 010 075

Before you lodge a new claim

Please make sure you have read any travel alerts which may affect your claim. Travel alerts can help determine if a claim can be made for a specific event based on when a policy was purchased.

Also, please have the following details and documents ready:

  • Your policy number and personal details;
  • Supporting documentation for your claim (such as: your itinerary, receipts, authorisation letters, flight details, police report, etc.); and
  • Bank account details for payment of your claim.

Once you have submitted your claim, you’ll receive an email to confirm your claim details.

Helpful information

  • Depending on the type of claim, it may take 15-30 minutes to submit.
  • For online claims, you can use the ‘save for later’ button at any stage to save your claim information to complete at a later time.
  • Once your claim has been submitted, a member of our team will be in contact within 10 business days.

Our Frequently Asked Questions have more information about our claims process.