Travel Insurance Claims

Need to make a claim?

When you’re travelling with Real Travel Insurance cover you can rely on MAPFRE Assistance – one of the world’s leading international global assistance networks – to help in the event of a disaster. Wherever you are MAPFRE Assistance is available over the phone 24 hours a day, with helpful operators who can guide you through the claims process.

If you need to make a claim, just follow these simple steps.

Who to call if you need to make a claim

In an emergency

For other claims

Travel insurance claims in 3 easy steps

Helpful information

• Always keep your policy number handy when you travel. It will help us to help you faster if you need to call.
• In the event of an overseas emergency notify us as soon as possible, 24 hours a day 7 days a week on. 24 hour emergency assistance: +61 2 9333 3920.
• Keep receipts for expenses and lost or stolen goods.
• Hang on to any valuables that get damaged — we may be able to repair them.
• If your journey is delayed or cancelled, always get written confirmation from the travel agent, tour operator or airline.

Contact information