Travel Insurance Claims

Need to make a claim?

You can submit your claim online here.

You can call us

If you have a medical emergency

For all other claims

Helpful information

• Always keep your policy number handy when you travel. It will help us to help you faster if you need to call.
• In the event of an overseas emergency notify us as soon as possible, 24 hours a day 7 days a week on 24 hour emergency assistance: +61 2 8883 7078.
• Keep receipts for expenses and lost or stolen goods.
• Hang on to any valuables that get damaged – we may be able to repair them.
• If your journey is delayed or cancelled, always get written confirmation from the travel agent, tour operator or airline.

Contact information