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Car Insurance Claims

Need to make a claim?

Hollard is the claims administrator for Real Car insurance – so if you need to make a claim, Hollard’s claims consultants are ready to help.

Take a look at the steps below. If you still aren’t sure what you need to do or how our claims process works, please call us on 13 19 48. We are available 24/7 for you to lodge a claim or for emergency claims where your vehicle requires towing. For other claims enquiries, we are available Monday to Friday, 8am to 5pm, AEST.

Step 1:

Stay Safe

Make sure you and your family are safe and secure.

Call the police if required by law or your policy.

Step 2:

Gather information

Get as much information as possible from witnesses or anyone else involved in the accident, including names, addresses, phone numbers, registration plate numbers, makes and models, and insurer details.

If you have your phone or a camera handy, take some photos of the incident.

Have your own licence details ready.

Step 3:

Call or click

Tell us what has happened straight away.

Call us on 13 19 48 or make a claim online by completing the most appropriate form below:

Hollard is the claims administrator for Real Insurance and by clicking on the below form you will be transferred to the Hollard website.

What happens after you make a claim?

Once lodged, our claims team will review your claim and if needed will contact you to collect any further details. The below provides a basic flow of the claims process that follows.

Quote

We’ll nominate a Real Insurance network repairer close to your work or home and organise for you to take your car, if driveable, in for a quote. Sometimes more than one quote may be required but we’ll guide you through that process.

Assess

Our claims team will review the claim and we then also appoint an expert to assess the quoted damages.

Outcome

Repairs approved

We’ll either arrange the repairs directly, and/or pay you a settlement amount. An excess may be payable depending on your circumstances.

Total loss

If your car is written off or a total loss, the value stipulated on your Certificate of Insurance will be paid out to you, less any instalment payments remaining on your policy to cover the remainder of the total annual premium (all policies are annual agreements, regardless of your payment frequency). There may be other deductions, depending on circumstances. Your policy for this car will then end.

Below excess

If your situation requires you to pay an excess, and the total cost of the damage to your car is less than the excess, no claim can be paid.

Outside coverage

If the claimed event falls outside the coverage detailed in your policy, no claim can be paid.

Back on the road!

Though every claim is unique, our goal is always to get you back on the road as quickly as possible, and our team is here to help you every step of way.

Car Insurance Claims Q&A

Find fast answers to commonly asked Car Insurance claims questions.

Contact information

Phone

13 19 48

Fax

02 8889 9552