Rated from 5,349 Feefo reviews
Powered by 
Why Real Insurance has been recognised for 17 consecutive years
We're proud to have received industry recognition for 17 consecutive years. Since 2005, we've helped Australians protect what matters most with insurance that delivers real value, trusted service, and innovative cover.
At Real Insurance, we've always focused on doing one simple thing well: helping Australians protect what matters most. Our awards recognise the value, innovation, and customer-first approach behind our products, as well as our commitment to making insurance simple, accessible, and value-for-money.
While we're proud of the recognition we've received from leading industry and consumer award programs, we're even prouder of the trust hundreds of thousands of Australians and their families place in us every day.
Service awards
Awarded since 2017
Real Insurance has been recognised by Feefo’s Trusted Service Awards for ten consecutive years, earning Trusted, Gold, and Platinum awards. These awards recognise businesses that provide exceptional service, based on the genuine ratings and reviews of customers.
Feefo
Platinum Trusted Service Award
2026
Feefo
Platinum Trusted Service Award
2025
Feefo
Gold Trusted Service Award
2024
Feefo
Gold Trusted Service Award
2023
Feefo
Trusted Service Award
2022
Feefo
Trusted Service Award
2021
Feefo
Gold Trusted Service Award
2019
Feefo
Gold Trusted Service Award
2018
Feefo
Gold Trusted Service Award
2017
Life insurance awards
Awarded since 2010
Real Insurance has been recognised for its life insurance products by leading consumer and industry organisations, including Canstar, WeMoney, ProductReview.com.au, Roy Morgan, and Reader’s Digest. Spanning customer satisfaction, product value, service quality, and consumer trust.
Product Review
Top Rated Life Insurance
2026
Product Review
Top Rated Life Insurance
2025
Product Review
Top Rated Life Insurance
2024
Roy Morgan
Customer Satisfaction Award - Risk & Life Insurer of the Year
2023
Product Review
Top Rated Life Insurance
2023
Product Review
Top Rated Life Insurance
2022
Roy Morgan
Customer Satisfaction Award - Risk & Life Insurer of the Year
2022
Reader's Digest
Gold Quality Service Life Insurance Award
2019
Roy Morgan
Customer Satisfaction Award - Risk & Life Insurer of the Year
2017
Roy Morgan
Customer Satisfaction Award - Risk & Life Insurer of the Year
2015
Reader's Digest
Highly Commended Trusted Brand Life Insurance Award
2014
Roy Morgan
Customer Satisfaction Award - Risk & Life Insurer of the Year
2013
Roy Morgan
Customer Satisfaction Award - Risk & Life Insurer of the Year
2012
Canstar
Outstanding Value Direct Life Insurance Award
2010, 2011, 2012
Income protection insurance awards
Awarded since 2024
Relaunched in 2024, Real Insurance’s Income Protection Insurance product has been recognised as a finalist by WeMoney for outstanding customer service and flexibility.
Reader's Digest
Silver Quality Service Income Protection Insurance Award
2027
Funeral insurance awards
Awarded since 2014
Real Insurance has been recognised for its Funeral Insurance product by trusted consumer organisations, including ProductReview.com.au and Reader’s Digest These awards recognise customer satisfaction, high service quality, and consumer trust.
Reader's Digest
Silver Quality Service Funeral Insurance Award
2027
Product Review
Top Rated Funeral Insurance
2026
Product Review
Top Rated Funeral Insurance
2025
Reader's Digest
Gold Quality Service Funeral Insurance Award
2025
Product Review
Top Rated Funeral Insurance
2024
Product Review
Top Rated Funeral Insurance
2023
Product Review
Top Rated Funeral Insurance
2022
Reader's Digest
Gold Quality Service Funeral Insurance Award
2022
Reader's Digest
Gold Quality Service Funeral Insurance Award
2020
Reader's Digest
Silver Quality Service Funeral Insurance Award
2019
Reader's Digest
Highly Commended Trusted Brand Award
2017
Reader's Digest
Highly Commended Trusted Brand Award
2014
Pet insurance awards
Awarded since 2021
Real Insurance has been recognised for its Pet Insurance product by Reader's Digest for quality and trusted service in supporting Australian pet owners.
Reader's Digest
Silver Quality Service Pet Insurance Award
2026
Reader's Digest
Gold Quality Service Pet Insurance Award
2022
Reader's Digest
Silver Quality Service Pet Insurance Award
2021
Home & contents insurance awards
Awarded since 2013
Real Insurance has been recognised for its Home & Contents Insurance product by leading consumer and industry organisations, including Money Magazine, The Mansfield Awards, and Global Reviews. These awards recognise claims and customer experience, and value-for-money.
Mansfield Awards
Personal Lines Home & Contents Insurance Finalist
2025
Global Reviews
Best Customer Experience Home Insurance Award
2014
Global Reviews
Best Customer Experience Home Insurance Award
2013
Landlords insurance awards
Recognised since 2025
Real Insurance has been recognised for its Landlords Insurance product by the Mansfield Awards, which acknowledge excellence in claims handling across the Australian insurance industry.
Mansfield Awards
Personal Lines Landlords Insurance Finalist
2025
Car insurance awards
Awarded since 2009
Real Insurance has been recognised for its Car Insurance products by leading consumer and industry organisations like Mozo, Money Magazine, Canstar, The Australian Business Awards, and Australian Banking & Finance Magazine (AB+F). Spanning product value, innovation, customer satisfaction, and industry excellence.
Mozo
Exceptional Value Car Insurance Award Pay As You Drive
2025
Mozo
Exceptional Value Car Insurance Award Pay As You Drive
2024
Mozo
Exceptional Value Car Insurance Award Pay As You Drive
2023
Mozo
Exceptional Value Car Insurance Award Pay As You Drive
2019
Mozo
Exceptional Value Car Insurance Award Pay As You Drive
2018
Mozo
People’s Choice Award for Best Car Insurer
2016
Mozo
People’s Choice Award for Best Car Insurer
2015
Mozo
People’s Choice Award for Best Value Car Insurer
2015
Mozo
People’s Choice Award for Best Car Insurer
2012
Australian Business
Product Innovation Award Pay As You Drive
2010
Money Magazine
Climate Business Award Pay As You Drive
2010
Australian Banking & Finance Magazine
Best Direct Marketing Campaign Award Pay As You Drive
2009
Money Magazine
Best of the Best Cheapest Car Insurance Award Pay As You Drive
2009
Canstar Cannex
Innovation Excellence Pay As You Drive Car Insurance Award
2009
Celent Model Carrier
Product Innovation Pay As You Drive Car Insurance
2009
Other awards
Recognised since 2007
The Roy Morgan Customer Satisfaction Award recognises brands with high customer satisfaction, with winners determined from ongoing Single Source surveys of more than 60,000 Australians. Our recognition spans more than individual product awards – Hollard Insurance, the underwriter for Real Insurance, was named Niche Insurer of the Year 2007 at the Australian Banking & Finance Magazine Awards (AB+F), reflecting the broader industry recognition behind the insurance solutions we offer to Australians.
Roy Morgan
Customer Satisfaction Award, Risk & Life Insurer of the Year
2023
Roy Morgan
Customer Satisfaction Award, Risk & Life Insurer of the Year
2022
Roy Morgan
Customer Satisfaction Award, Risk & Life Insurer of the Year
2017
Roy Morgan
Customer Satisfaction Award, Risk & Life Insurer of the Year
2015
Roy Morgan
Customer Satisfaction Award, Risk & Life Insurer of the Year
2013
Roy Morgan
Customer Satisfaction Award, Risk & Life Insurer of the Year
2012
Australian Banking & Finance Magazine
Niche Insurer of the Year
2007
About the award programs
Our awards come from a range of trusted, independent consumer and industry organisations. Each award program uses its own criteria to assess businesses, products and customer experiences. Here’s how some of these award programs select its winners.
Feefo Trusted Service awards
Feefo is an independent customer review and feedback platform that collect verified reviews from customers. The Feefo Trusted Service Awards are decided entirely on genuine, verified customer ratings, and are awarded to businesses that deliver high-quality service and customer satisfaction.
WeMoney Financial Services awards
WeMoney is one of Australia's fastest growing financial wellness platforms. The WeMoney Financial Services Awards celebrate top-performing financial institutions, products, and innovators annually, recognising outstanding value and service to customers. Award finalists and winners are evaluated by the WeMoney team and an independent panel of judges.
Canstar awards
Canstar is a well-known Australian comparison platform that helps Australians compare products across insurance, banking, utilities and other household services. The Canstar Awards recognise high-performing products and providers across a range of categories, with winners determined by Canstar’s expert research team using methodologies that assess factors such as price, features and value.
Reader's Digest Quality Service awards
Reader’s Digest is a long-standing magazine and media brand. The Reader’s Digest Quality Service Awards recognise Australian businesses for outstanding customer service, with winners determined entirely by Australian consumers through an annual independent poll. Companies with the highest combined ratings across personalisation, understanding, simplicity, satisfaction and consistency are named as winners.
ProductReview.com.au awards
ProductReview.com.au is an Australian consumer review platform where consumers can share and compare reviews of products, services and businesses. The ProductReview.com.au Awards annually recognise highly rated products and services, with winners selected independently using criteria such as overall rating, review volume, recent review activity, Australian retail availability and customer sentiment.
Mozo Expert’s & People’s Choice awards
Mozo is an Australian financial comparison platform that helps consumers compare products across insurance, banking, energy and other financial services. The Mozo Experts Choice Awards recognise products and services that offer exceptional value or quality to Australians, with winners determined by Mozo’s money experts using category-specific research and methodology, regardless of commercial relationships.
Mozo People’s Choice awards
The Mozo People’s Choice Awards recognise companies with high customer satisfaction, service and other customer-rated qualities, with winners determined solely by customer votes collected through a national survey.
Roy Morgan Customer Satisfaction awards
Roy Morgan is an Australian market research company that tracks customer satisfaction, trust and consumer behaviour across a wide range of industries. The Roy Morgan Customer Satisfaction Awards recognise brands with high customer satisfaction, with winners determined from ongoing Single Source surveys of more than 60,000 Australians.
Helping Australians protect what matters most
At Real Insurance, we’re here to help Australians protect what matters most. We offer life, income protection, funeral, health, home, car, pet, travel and landlords insurance, with a focus on real value, trusted service and straightforward cover. Since 2005, we’ve been committed to supporting Australians and their families – recognised through 17 consecutive years of industry awards across our range of insurance products.
Trusted by Real customers
Rated from 5,349 Feefo reviews
Powered by