Close

Claims & excess Q&A

Important note:

The following questions are to be used as a reference guide only and do not substitute or replace your insurance contract, the PDS or Certificate of Insurance.


Do I have to fill out forms to make a claim?

Most of our building and contents insurance claims can be completed over the telephone. To ensure we get all of the details right, we may ask you to put pen to paper when finalising your claim. Your personal Client Manager will help you through this process.

Return to Top

What is an excess?

An excess is the amount(s) of money you pay or must contribute towards the cost of any claim. All excess amounts relevant to your cover will be shown on your Certificate of Insurance. When you take out Landlords Insurance with Real Insurance, you can nominate the level of excess you want. Generally, the higher the excess you choose, the lower your premium will be.

Additional or fixed excesses may apply in certain situations, and these are detailed in the Product Disclosure Statement.

Return to Top

Can I change my Landlords Insurance excesses?

You can increase your level of excess at any time during your Landlords Insurance policy period. However, you can only decrease your excess when renewing your policy or during the 14 day cooling off period if you have not made a claim.

Return to Top

How do I find out how much my Landlords Insurance excess is?

You can find your nominated level of excess on your Landlords Certificate of Insurance, sent to you when you took out your policy with Real Insurance, or when your policy renewed. If you can’t find these documents, please call us on 13 19 48 to find out your excess amount(s).

Return to Top

How does the excess amount affect the premium I pay?

The excess is the amount you contribute towards a claim, therefore, if you are willing to contribute more at the time of a claim (higher excess) you will generally have a lower premium during the policy period.

Return to Top

If there is damage to both my building and contents do I need to pay two excesses if I lodge a claim?

In the event that the claim relates to the same insured event and the damage sustained is due to the same insured event (i.e. storm damage to your building and contents), then you would only need to pay whichever excess is the higher of your building or contents excess.

Return to Top