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A message from Real Insurance

It has recently come to our attention that a company advertising itself as ‘Real Roadside’ is selling roadside assistance. We at Real Insurance have no connection with this company.

We are concerned that this may cause some confusion for some of our customers who might have purchased roadside assistance from this company believing it is linked to Real Insurance. If you have any questions about the company from whom you have purchased Roadside Assistance, below are some simple steps you can follow to check who is providing the service:

  • If you have purchased Real Roadside Assistance from Real Insurance, please double check your Car Insurance Certificate of Insurance found under the Optional Extras section.
  • If you are unsure whether you have purchased Real Roadside Assistance from Real Insurance or another company and you would like to clarify this, please call us on 13 19 48.
  • If you are looking to take out Real Roadside Assistance from Real Insurance, you can visit our website for more information.

As always, Real Insurance – Real Roadside Assistance will continue to deliver help to our customers Australia-wide 24 hours a day, 7 days a week.

Read what our customers are saying

Customer review

Trusted Customer - Rated 4 out of 5

It was easy and simple to apply for and well priced

The best!

John Kent - Rated 5 out of 5

Couldn't get better!

Good service

Don Alwis - Rated 5 out of 5

This is the first time i am with real insurance. this policy placed through online. all documents were received quickly through mail as requested . happy, if we get a reminder sticker to past in the car with...

All ok

Kathleen Leves - Rated 4 out of 5

It was ok. however i find it difficult to understand overseas employees sometimes. i buy on price and have been a customer for many years. as yet i am pleased to say i have not had to claim for many years and i...

Satisfaction regarding their service.

Trusted Customer - Rated 5 out of 5

We had 2 vehicles completely destroyed in garage fire recently and real insurance were very quick to deal with our claims. very much appreciated service and updates from staff. consequently we have insured our new...

How does real turnaround a deserting customer ??...

Trusted Customer - Rated 1 out of 5

You are thieves. particularly during these trying times. i swap (sell) a car for another, but you still charge for both (despite the fact that i do not even own or have access to the vehicle i have to continue...

Customer review

James Chung - Rated 5 out of 5

The website was easy to understand, navigate and fill out my info. i like i was able to self service without anyone calls up after 5 minutes of finishing a quote. it was streamline and efficiency to me.

Customer review

Francesca Watt - Rated 5 out of 5

Quick efficient good price

Listen, be thoughtful and relate.

Trusted Customer - Rated 4 out of 5

The stars are for siobhan pron, shivon. she was excellent. really thoroughly helpful. . the first girl i spoke to was hopeless she kept spelling nicole nycole with a y. which is dumb. i thought i was...

It was a pleasure to work with real car insurance...

Vladimir Barac - Rated 5 out of 5

It was a pleasure to organise a quotation and then it inplace the insurance policy for my car

Customer review

Luigi Capuano - Rated 5 out of 5

Great

Fantastic experience

Trusted Customer - Rated 5 out of 5

Fantastic, was a seamless experience to insure my new car.

Great lrtce

Trusted Customer - Rated 5 out of 5

Great service and great price

Customer review

Joshua Beadman - Rated 5 out of 5

Very helpful

Customer review

Philip Jaffe - Rated 4 out of 5

The process was too long and too long winded

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Customers rate us

Rated 4.3/5 from 644 Reviews