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A message from Real Insurance

It has recently come to our attention that a company advertising itself as ‘Real Roadside’ is selling roadside assistance. We at Real Insurance have no connection with this company.

We are concerned that this may cause some confusion for some of our customers who might have purchased roadside assistance from this company believing it is linked to Real Insurance. If you have any questions about the company from whom you have purchased Roadside Assistance, below are some simple steps you can follow to check who is providing the service:

  • If you have purchased Real Roadside Assistance from Real Insurance, please double check your Car Insurance Certificate of Insurance found under the Optional Extras section.
  • If you are unsure whether you have purchased Real Roadside Assistance from Real Insurance or another company and you would like to clarify this, please call us on 13 19 48.
  • If you are looking to take out Real Roadside Assistance from Real Insurance, you can visit our website for more information.

As always, Real Insurance – Real Roadside Assistance will continue to deliver help to our customers Australia-wide 24 hours a day, 7 days a week.

Read what our customers are saying

Very helpful and was made easy to understand....

Trusted Customer - Rated 5 out of 5

Yes i would recommend them, very trusted company.

Great and highly recommended

Chloris Cleary - Rated 5 out of 5

Very good service by all parties

Customer review

Trusted Customer - Rated 4 out of 5

My questions were answered in a manner i could understand.

Happy

Trusted Customer - Rated 5 out of 5

I purchased my car insurance policy online and was very happy with the premium price and agreed value for my car.

Thanks real insurance !

Trusted Customer - Rated 5 out of 5

This is the first time i have dealt with real insurance and the staff we very helpful, as this was a changeover from another insurance company.

Excellent customer service

Michael Atkinson - Rated 5 out of 5

I don't remember who i spoke to but hopefully you can find that out. she was one of the most polite people i have ever spoken too, the whole experience was clear and easy. very good service.

Great service

Wayne Hicking - Rated 5 out of 5

They handled my enquiry in a very timely and professional manner.

Customer review

Trusted Customer - Rated 5 out of 5

The service online was set up well.

Customer review

Trusted Customer - Rated 5 out of 5

Excellent support & patience of custmer service person.

Customer review

Trusted Customer - Rated 5 out of 5

Really friendly service. all the changes i needed done on my insurance were made easily and accurately.

Customer review

Trusted Customer - Rated 4 out of 5

Friendly customer service

Highly recommended

Trusted Customer - Rated 5 out of 5

Very easy to use web sight and it shows you exactly what your vehicle is insured for. we have a few vehicles now with real insurance. happy with the service and price

Very satisfied

Trusted Customer - Rated 5 out of 5

They understood my request completely and arrange what i required

Great value

Trusted Customer - Rated 5 out of 5

Easy to set up excellent value. took out 2 policies.

I didn't ask to be spammed

Trusted Customer - Rated 3 out of 5

Noisy call ctr, took ages to do what i think should have been simple. i keep getting requests to give reviews for this long phone call so there you go.

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Customers rate us

Rated 4.4/5 from 649 Reviews