Close

A message from Real Insurance

It has recently come to our attention that a company advertising itself as ‘Real Roadside’ is selling roadside assistance. We at Real Insurance have no connection with this company.

We are concerned that this may cause some confusion for some of our customers who might have purchased roadside assistance from this company believing it is linked to Real Insurance. If you have any questions about the company from whom you have purchased Roadside Assistance, below are some simple steps you can follow to check who is providing the service:

  • If you have purchased Real Roadside Assistance from Real Insurance, please double check your Car Insurance Certificate of Insurance found under the Optional Extras section.
  • If you are unsure whether you have purchased Real Roadside Assistance from Real Insurance or another company and you would like to clarify this, please call us on 13 19 48.
  • If you are looking to take out Real Roadside Assistance from Real Insurance, you can visit our website for more information.

As always, Real Insurance – Real Roadside Assistance will continue to deliver help to our customers Australia-wide 24 hours a day, 7 days a week.

Read what our customers are saying

Painful process but finally got there.

Trisha - Rated 4 out of 5

Eventually got the required result after an hour on the phone trying to explain the situation. you need to improve the system functionality around the method of insuring based on km's. i had to cancel my policy and...

Be upfront with excess options

Trusted Customer - Rated 4 out of 5

The operator had a thick accent and we both struggled to understand each other. he didn't go over the excess options. when i asked whhy the rate was so much more than previous years he said it was because of my new...

Customer review

Douglas Moore - Rated 2 out of 5

Recently attempted to change my address on two policies while renewing one of them. after about 30 minutes i am now utterly confused as to where i stand. probably my fault because i don’t speak indian

Needed more explanation

Robin Scully - Rated 4 out of 5

The customer service person was helpful

User friendly to renew policy

Trusted Customer - Rated 4 out of 5

User friendly to renew policy without any hassels

Real can be trusted to look after you

Trusted Customer - Rated 5 out of 5

Renewing insurance was easy and fast. i stayed with real because they are great value and the customer service is second to none when you need them most.

Great service and patience!

Trusted Customer - Rated 5 out of 5

The salesperson we spoke to went out of his way to help us and also discovered for us that the cover we were paying for with another company was not correct and if we had been involved in an accident, we would not...

Customer review

Trusted Customer - Rated 5 out of 5

Friendly staff and very professional great value for money

Customer review

Trusted Customer - Rated 4 out of 5

The explanation of the guy is good but sometimes i misunderstood the way his accent may be but at the end i got it.

I’m happy with the premium. i have previously...

Trusted Customer - Rated 5 out of 5

I bought it online. i had problem paying online so i rang real insurance and was given great service

Excellent service, and communication both during...

Trusted Customer - Rated 5 out of 5

Recent experience having 2 vehicles completely destroyed in garage fire. real insce handled both claims very efficiently by paying out on 1 car and replacing 2nd car with brand new vehicle due to it being under 1...

Customer review

Anusha Withanage - Rated 4 out of 5

Customer care is pretty good. needed some changes and they completed it fast. in my experience i pay much less compared to others too.

Reasonable rate and friendly service.

Trusted Customer - Rated 4 out of 5

Friendly service and will recommend to anyone.

Customer review

Trusted Customer - Rated 5 out of 5

It was an easy application and i would recommend them again!

Powered by Feefo

Customers rate us

Rated 4.4/5 from 606 Reviews