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A message from Real Insurance

It has recently come to our attention that a company advertising itself as ‘Real Roadside’ is selling roadside assistance. We at Real Insurance have no connection with this company.

We are concerned that this may cause some confusion for some of our customers who might have purchased roadside assistance from this company believing it is linked to Real Insurance. If you have any questions about the company from whom you have purchased Roadside Assistance, below are some simple steps you can follow to check who is providing the service:

  • If you have purchased Real Roadside Assistance from Real Insurance, please double check your Car Insurance Certificate of Insurance found under the Optional Extras section.
  • If you are unsure whether you have purchased Real Roadside Assistance from Real Insurance or another company and you would like to clarify this, please call us on 13 19 48.
  • If you are looking to take out Real Roadside Assistance from Real Insurance, you can visit our website for more information.

As always, Real Insurance – Real Roadside Assistance will continue to deliver help to our customers Australia-wide 24 hours a day, 7 days a week.


Read what our customers are saying

Great service, terrible renewal policy

Trusted Customer - Rated 3 out of 5

The lady i spoke with on the phone was professional & courteous. i cannot fault their customer service (that said, i have never had to make a claim). however, i resent having to cancel my policy each year and...

Customer review

Dau Ajak - Rated 5 out of 5

They do the best service

Customer review

Emma Gilbert - Rated 4 out of 5

I have had a few policies with real and its always been easy

Super good

Suraj Sudhakar - Rated 5 out of 5

One of the best insurance company who can do anything to convince customers very good

Customer review

Van Hung Nguyen - Rated 5 out of 5

I like the fast service ; correcterly and very good .

Customer review

Kersi Bhesania - Rated 4 out of 5

They were very polite,& helped in setting up the policy.

Customer review

Trusted Customer - Rated 4 out of 5

The person spoke clearly and explained things clearly and patiently. he made the process of working out my insurance needs easier.

Easy online purchase

Trusted Customer - Rated 5 out of 5

Isn't too early for a rating. unless you wanted me to rate the online purchase experience. in that case it was great purchasing the insurance was smooth. thank you.

Customer review

Sean Jacobs - Rated 5 out of 5

The girls that i was talking to were such a great help

Very satisfied customer.

Peter Aiavao - Rated 5 out of 5

The sales rep knew exactly what my needs were and was always supportive throughout the process. i was very happy in the timely way it took to complete the process.

Excellent value and professional service.

Jerzy Marzec - Rated 5 out of 5

Big yes.

Customer review

Trusted Customer - Rated 4 out of 5

Helpful and officiant representative, worked out the best policy for me.

Customer review

Petrus Botha - Rated 5 out of 5

Great service .

Amazing customer service

Eliane Pilkington - Rated 5 out of 5

The person on the phone was clear and very professionnal

Customer review

Trusted Customer - Rated 3 out of 5

Person l could understand from australia not overseas

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Customers rate us

Rated 4.4/5 from 168 Reviews