Read what our customers are saying
Trusted Customer – Rated 1 out of 5
Car Insurance
I rated real insurance one start because, for one I could not understand some of the call staff and when I ask for them to repeat they was rude and offensive, generally a bad experience with this company and I was only with them for a week and I had to cancel the policy because they was just to hard to deal with.
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How does real turnaround a deserting customer ?? call...
Trusted Customer – Rated 1 out of 5
Car Insurance
while price was competitive, service was non-existent.
You are thieves. Particularly during these trying times. I swap (sell) a car for another, but you still charge for both (despite the fact that I do not even own or have access to the vehicle I have to continue paying for it). how is this even justified. Currently looking to move to another supplier (includes House / contents and 2 cars)
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Murray Crawford – Rated 1 out of 5
Car Insurance
service was not a service it took 6 calls to try and change the kilometres I would drive and a new policy had to be written .I was told that the old policy could not be opened and had to be referred to another department . this department finally sorted things out the policy was sent to me with errors ,these could not be sorted hence a new policy having to be drawn up , I have 2 car 1 house and content policy so was not happy with the service it was not all the fault of persons who took my calls,
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Valerie Hambrook – Rated 2 out of 5
Car Insurance
need more knowledge of the process of third party car insurance requirements in NSW Australia..Would not recommend the company
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When asking to cancel my policy got given the complete...
Micheal Suckling – Rated 1 out of 5
Car Insurance
They are happy to take money but don't like to payout or payback refunds
Complete **** would never Insure with this company again
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I didn't ask to be spammed
Trusted Customer – Rated 2 out of 5
Car Insurance
Noisy call ctr, took ages to do what I think should have been simple. I keep getting requests to give reviews for this long phone call so there you go.
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First class
John Free – Rated 5 out of 5
Car Insurance
Perfect for our needs. Thanks
So easy. Very knowledgeable guy.
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Where are my policy documents?
Matthew Trevitt – Rated 1 out of 5
Car Insurance
I still DO NOT have my Policy Documents.
I ticked the box to recieve my Policy Documents in paper form mailed to me and after a month I still Have NOT recieved them.
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Joanne Hillan – Rated 3.5 out of 5
Car Insurance
just what i needed my wife uses your company for all our insurances
person spoke to was unsure of what i wanted when i rang to make the 1st payment because it did not come out of the bank. 3 times on hold
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Trusted Customer – Rated 2 out of 5
Car Insurance
As per my customer service experience the purchase experience was overall poor. I initially rang to cancel my old policy before starting my new one and the rep didn't even try to keep me as a customer - barely asked why I was cancelling. No effort or nor any interest in their role displayed.
I have been a customer for years - it was not an easy transition to my new car. I also thought it very poor that there was no customer loyalty incentive. When I asked I was simply told no, the customer service rep did not even try to keep me as a customer. It was clear they didn't care if I signed up or not. I actually spoke to 2 people and both their sentiments were the same.