Read what our customers are saying
Trusted Customer – Rated 1 out of 5
I rated real insurance one start because, for one I could not understand some of the call staff and when I ask for them to repeat they was rude and offensive, generally a bad experience with this company and I was only with them for a week and I had to cancel the policy because they was just to hard to deal with.
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How does real turnaround a deserting customer ?? call...
Trusted Customer – Rated 1 out of 5
while price was competitive, service was non-existent.
You are thieves. Particularly during these trying times. I swap (sell) a car for another, but you still charge for both (despite the fact that I do not even own or have access to the vehicle I have to continue paying for it). how is this even justified. Currently looking to move to another supplier (includes House / contents and 2 cars)
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Murray Crawford – Rated 1 out of 5
service was not a service it took 6 calls to try and change the kilometres I would drive and a new policy had to be written .I was told that the old policy could not be opened and had to be referred to another department . this department finally sorted things out the policy was sent to me with errors ,these could not be sorted hence a new policy having to be drawn up , I have 2 car 1 house and content policy so was not happy with the service it was not all the fault of persons who took my calls,
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When asking to cancel my policy got given the complete...
Micheal Suckling – Rated 1 out of 5
They are happy to take money but don't like to payout or payback refunds
Complete **** would never Insure with this company again
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I didn't ask to be spammed
Trusted Customer – Rated 2 out of 5
Noisy call ctr, took ages to do what I think should have been simple. I keep getting requests to give reviews for this long phone call so there you go.
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Valerie Hambrook – Rated 2 out of 5
need more knowledge of the process of third party car insurance requirements in NSW Australia..Would not recommend the company
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Where are my policy documents?
Matthew Trevitt – Rated 1 out of 5
I still DO NOT have my Policy Documents.
I ticked the box to recieve my Policy Documents in paper form mailed to me and after a month I still Have NOT recieved them.
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Real seem to have interesting priorities...
Trusted Customer – Rated 3.5 out of 5
The actual insurance product is quite competitive and comprehensive. Shame I had to negotiate for value.
I was very confused that I was quoted a more expensive renewal fee via renewal letter than when I applied for a quote online. I called to discuss only to be told that REAL insurance offer a cheaper price to new customers. I managed to negotiate a discounted rate after requesting to speak with a manager who, to their credit, was very kind and helpful. I still find it strange that REAL seem to focus more on appealing to new as opposed to investing equally or more so into looking after existing loyal customers. Pretty disappointing to know other people are probably getting ripped off because they don't have the time to call and speak with staff....
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Haven'thad toclaim so there's nnothingto report
David Harvy – Rated 2.5 out of 5
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Zilch-I did it online. Preferable to speaking with a moron. They're everywhere.
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Bad
Trusted Customer – Rated 1.5 out of 5
Now good for service ask for
Bad not ther