Read what our customers are saying
Trusted Customer – Rated 1 out of 5
Car Insurance
I rated real insurance one start because, for one I could not understand some of the call staff and when I ask for them to repeat they was rude and offensive, generally a bad experience with this company and I was only with them for a week and I had to cancel the policy because they was just to hard to deal with.
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How does real turnaround a deserting customer ?? call...
Trusted Customer – Rated 1 out of 5
Car Insurance
while price was competitive, service was non-existent.
You are thieves. Particularly during these trying times. I swap (sell) a car for another, but you still charge for both (despite the fact that I do not even own or have access to the vehicle I have to continue paying for it). how is this even justified. Currently looking to move to another supplier (includes House / contents and 2 cars)
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I didn't ask to be spammed
Trusted Customer – Rated 2 out of 5
Car Insurance
Noisy call ctr, took ages to do what I think should have been simple. I keep getting requests to give reviews for this long phone call so there you go.
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When asking to cancel my policy got given the complete...
Micheal Suckling – Rated 1 out of 5
Car Insurance
They are happy to take money but don't like to payout or payback refunds
Complete **** would never Insure with this company again
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Murray Crawford – Rated 1 out of 5
Car Insurance
service was not a service it took 6 calls to try and change the kilometres I would drive and a new policy had to be written .I was told that the old policy could not be opened and had to be referred to another department . this department finally sorted things out the policy was sent to me with errors ,these could not be sorted hence a new policy having to be drawn up , I have 2 car 1 house and content policy so was not happy with the service it was not all the fault of persons who took my calls,
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Valerie Hambrook – Rated 2 out of 5
Car Insurance
need more knowledge of the process of third party car insurance requirements in NSW Australia..Would not recommend the company
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Craig Curtin – Rated 1 out of 5
Car Insurance
The repair process fro our vehicle was painful, communication was poor to non-existent and little was done to pacify us when we let them know how unhappy we were.
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Trusted Customer – Rated 1.5 out of 5
Car Insurance
Very disappointing tried twice to do quote online,when mentioning this to real they were not to worried.I had trouble understanding my quote person and I had to tell him which drop box to use, not to mention how long it took to do a simple quote,with trying twice to do online quote and using a quote person it took over an hour not good enough Real.
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Disapointing.
Hannah Harn – Rated 1 out of 5
Car Insurance
am thinking off moving all our policy's to another insurer.
dreadful and insulting
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Call centre was hopeless.
Jennifer Weymouth – Rated 3.5 out of 5
Car Insurance
Have other policies so happy with them
Call centre sounded like they had just woken up. Even when spelling my surname the couldn’t find me. Noisy in the background. She then spoke to another colleague about me without placing me on hold. Had to ask again if they had just got out of bed. Asked to be transferred to someone in Australia.