Life Insurance Claims

• Make sure you read the claim form carefully and complete it in full. If you don’t, we will need to send the form back to you to complete.
• When supplying proof of identification, please make sure each item is valid and hasn’t expired.
• The proof of identification supplied needs to match the name on the claim form (e.g. if the claim form is in the person’s married name, then the proof of identification needs to be in the married name)
• All documents provided other than the claim form need to be certified.
• We may need further information to assess the claim and if so, we will be in contact with you to request this.
• If we are unable to pay your claim, we will explain why in writing, and you will also be provided with the opportunity to present extra information to support your claim.

• Life Insurance (Accidental Death and Serious Injury) Claim Form
• Life Insurance (Children's Insurance - Optional Benefit) Claim Form
• Life Insurance (including Accidental Death) Claim Form
• Life Insurance (Serious Illness) Claim Form
• Life Insurance (Serious Illness - Optional Benefit) Claim Form
• Life Insurance (Terminal Illness) Claim Form
• Term Life Insurance Terminal Illness Claim Form
• Term Life Insurance (including Accidental Death Cover) Claim Form
• Life Cover for SMSF (Total & Permanent Disability - Optional Benefit) Claim Form
• Life Cover for SMSF (Terminal Illness) Claim Form
• Life Cover for SMSF (including Accidental Death Cover) Claim Form

You can claim from the date of the insured’s death or diagnosis.

• A fully completed claim form
• The original Policy Document and Policy Schedule
• A certified copy of evidence of death – for example death certificate, coroners report, attending medical practitioners report
• A certified copy of evidence of the deceased’s date of birth – for example a birth certificate, valid passport, valid driver’s licence
• A certified copy of proof of the claimant’s identity – for example a birth certificate, valid passport, valid driver’s licence

A certified copy is a signed photocopy of an original document. The person signing it must see the original and the photocopy. It can be signed by a justice of the peace, accountant, solicitor, doctor, bank manager or police officer. It means you keep the original document. The certified copy must include a statement “I certify that this is a true copy of the original document”. The certifier must also include their full name, signature, date, registration number (if any) and qualification or occupation on each page of the photocopied documents. Failure to do so may result in a delay in the claim being processed.

A beneficiary is the person or persons who are entitled to the benefit. As the Policyowner, you have the option to nominate between 1 and 5 beneficiaries to receive a proportion of the Benefit Amount.

A Will is a legal document in which you state how you want your assets to be distributed after your death.

An estate is the net worth of a person at any point in time. It is the sum of a person’s assets – legal rights, interests and entitlements to property of any kind – less all liabilities at that time.

Your executor is responsible for the entire administration of your estate and for carrying out your wishes as set out in your Will.

Probate is the process of proving and registering in the Supreme Court the last Will of a deceased person.

Once we receive all the documentation we have asked for, your claim will be submitted to Hannover (insurer) to be assessed. We will call you as soon as there is an update or within 10 business days of receiving your forms and every 10 business days thereafter to keep you informed of how your claim is progressing.

If your claim is approved, payment will be made promptly. Sometimes assessment leads to a need to obtain additional information. This may require you to provide the necessary information or we may seek it directly from your medical practitioner. In either case, we consider any new information promptly.

For nominated beneficiaries, the payment will be direct credited to their nominated bank account. If there is no nominated beneficiary, then a cheque will be drawn payable to the ‘Estate of the late’.