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Our commitment to you
At Real Insurance, we're committed to making insurance simple, transparent and easy to understand. Whether you're choosing cover, managing your policy or making a claim, we're here to provide the support you need every step of the way.
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We’re here for you
Our friendly team genuinely care and take the time to listen and answer your questions. Plus, we know your time is precious so aim to answer your call quickly.
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We’re straightforward
We speak to you in plain language. We don’t try to impress you with jargon. If you don’t understand, we’ll explain it until its clear to you.
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We put you first
Everything we do is guided by a commitment to delivering quality trusted service and supporting you with honesty, care and respect.
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We make it simple to apply
We aim to make requesting a quote and applying for cover as simple as possible, so you can get covered with confidence.
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We prioritise your convenience
Get the support you need over the phone or online, whichever works best for you.
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We help you claim with confidence
We'll guide you through the claim process and keep you informed every step of the way.
17 years of award-winning insurance
Real Insurance has been recognised by leading industry and consumer award programs for our commitment to delivering value, innovation and customer-focused insurance for more than 17 years. These awards reflect our ongoing mission to making insurance simple, accessible and designed to support and meet the needs of everyday Australians.
While we're proud of the recognition we've received, we're even prouder of the trust Australians and their families continue to place in us every day.
Learn more about our awards
Extra support when life gets complicated
We understand that there are times when our customers may need extra support. Whether you're experiencing financial hardship, a health issue, family violence, accessibility needs or another challenging circumstance, we strive to treat you with care, understanding and respect.
If you need additional assistance, our team can discuss the support options available and help you access the services that suit your needs.
Rated from 5,346 Feefo reviews
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