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Customer Service

At Real Insurance, we don’t just talk about customer service, we deliver. Here’s how:

We’ll be there for you

  • Our Customer Care Specialists are friendly and here to help. They will listen to you, and take time to help you understand our products
  • We know your time is precious, so we don’t keep you waiting listening to recorded messages. We aim to answer your call within two minutes
  • We’re available on the phone, online or in writing – you choose how you wish to contact us

We’re straightforward

  • We speak to you in plain English. We don’t try to impress you with jargon, or talk down to you
  • If you don’t understand something, we’ll explain it until it’s clear to you
  • We keep our application and claims process as simple as possible. We use online, paperless claims wherever we can. But wherever you need information provided in writing, we’ll make sure you have it

We put you first

  • We offer value-for-money products that you can tailor to suit your needs
  • We reward you for loyalty by offering special discounts