We are temporarily ceasing sales of Travel Insurance

Like many other companies in Australia and around the world, we’ve had to make some changes due to the unforeseen impact of COVID-19.

In accordance with the Australian Government’s travel restrictions and due to the complex and unpredictable nature of travel currently, we have taken the difficult decision to suspend sales of new Travel Insurance policies until further notice.

We’re hopeful that the global response to COVID-19 will see us all travelling again soon.

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Make a Travel Insurance Claim

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Other Commonly Asked Questions

How do I make a claim?

If you need emergency assistance, call our 24-hour emergency line immediately.

From overseas: +61 2 8883 7078

From within Australia: 02 8883 7078

You can ask for a reverse charges call if required. Have your policy number handy when you call, so we can help you as quickly as possible.

For all emergency and non-emergency claims, download the appropriate claim form and send it to us to process, along with any required supporting documents. If you need help filling out your claim form, call us on +61 2 8883 7081 and we’ll be happy to help.

Does Real Travel Insurance cover medical expenses within Australia?

Real Travel Insurance policies are not permitted by law to cover medical costs incurred within Australia. If you become sick or injured while travelling in Australia, you’ll be entitled to cover for treatment under Medicare and/or your private health insurer.

What happens if I get sick or injured overseas but don’t feel it’s an emergency?

If you need medical treatment as an outpatient while overseas and the costs are less than $1,000, keep all your medical receipts and reports from the treating doctors. You’ll need these to support your claim when you return home.

What is the emergency phone number to call while I am travelling?

Our 24-hour emergency phone number is:

From overseas: +61 2 8883 7078

From within Australia: 02 8883 7078

You can ask for a reverse charges call if required. Have your policy number handy when you call, so we can help you as quickly as possible.

Who do I contact if I get sick or injured while travelling overseas?

Real Travel Insurance has a dedicated emergency assistance provider to administer all emergency assistance services and claims. If you’re hospitalised, you or your travelling companion must contact our emergency assistance team as soon as possible on +61 2 8883 7078 (you can ask for a reverse charge call if required). Our emergency assistance team will be available to take your call 24 hours a day, 365 days a year.

Real’s emergency assistance team will help you get treated for medical problems; locate the nearest medical facility, embassy or consulate; arrange your return home if it’s medically necessary; and liaise with your loved ones and work colleagues as required in an emergency. If you don’t contact our emergency assistance team, we may not pay for any expenses, evacuation costs or airfares that have not been approved or arranged by us.