Real Insurance Reviews

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Read what our customers are saying

Trusted Customer – Rated 1 out of 5

Car Insurance

I rated real insurance one start because, for one I could not understand some of the call staff and when I ask for them to repeat they was rude and offensive, generally a bad experience with this company and I was only with them for a week and I had to cancel the policy because they was just to hard to deal with.

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How does real turnaround a deserting customer ?? call...

Trusted Customer – Rated 1 out of 5

Car Insurance

while price was competitive, service was non-existent.

You are thieves. Particularly during these trying times. I swap (sell) a car for another, but you still charge for both (despite the fact that I do not even own or have access to the vehicle I have to continue paying for it). how is this even justified. Currently looking to move to another supplier (includes House / contents and 2 cars)

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Excellent service and friendly customer service.

Tracy Mckinley – Rated 5 out of 5

Real Family Life Cover

Good. Well explained and was what I needed for family.

Excellent service and very friendly gentleman.

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Customer service was atrocious

Trusted Customer – Rated 1 out of 5

Home Insurance

Customer service was atrocious. Messed up payment information, overcharged account and 1 month later I am still waiting for a response regarding compensation!

Customer service was atrocious. Messed up payment information, overcharged account and 1 month later I am still waiting for a response regarding compensation!

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Staff that don’t know what they are doing

Trusted Customer – Rated 1 out of 5

Real Landlords Insurance

Tried to do a home & contents quote online. Said to call & advise quote number. Called & lady advised they can’t look up quotes? So why does it tell you to call with quote number??!! She put me through to someone else, he found quote but any questions asked he did not know, he amended the quote with jewellery items, I asked him to send to me so I could check, the email came with’car quote’ with no details on it. He said he didn’t know how to change it & couldn’t help me! Totally ridiculous. Two staff that couldn’t even help me with a quote. I have 2 investment properties & pet insurance through you & this makes me nervous to stay. Guy advised he would get someone to call me as I said I better talk to his manager but no one has. Not surprising. It was unbelievable really. Jody

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Martha Taylor – Rated 5 out of 5

Guaranteed Funeral Insurance Flexi Plus

The young lady I spoke to was very help and easy to talk too ,she answered all my questions so I fully understood what I was getting and she made me smile.. I recommended Real Insurance to my best friend as soon as I finished talking with her ,and I'll keep recommending them !

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Peter Clark – Rated 1 out of 5

Real Landlords Insurance

phone service so bad to get on to

your phone service is so bad still on phone now taken 3 days to check on some items

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Murray Crawford – Rated 1 out of 5

Car Insurance

service was not a service it took 6 calls to try and change the kilometres I would drive and a new policy had to be written .I was told that the old policy could not be opened and had to be referred to another department . this department finally sorted things out the policy was sent to me with errors ,these could not be sorted hence a new policy having to be drawn up , I have 2 car 1 house and content policy so was not happy with the service it was not all the fault of persons who took my calls,

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Trusted Customer – Rated 4 out of 5

Real Family Life Cover

Fair price with good benefits

Good customer service

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Felt i was railroaded into it.

Erica Swan – Rated 1 out of 5

Real Bill Cover

No value for money, if I say I can’t afford it then I can’t afford it

Speak slower,more clearly and not be so pushy.

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Life Insurance

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Car Insurance

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Funeral Insurance

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  1. Savings between $0 to $220 derived from profiles based on Real Pay As You Drive customers, as of 1 March 2019. Actual savings are determined by your individual circumstances, including the kilometres selected, excess chosen and other risk factors. Minimum premiums may reduce savings.

    If you are driving more, your agreed kilometres can be increased/extended during the policy period, an additional premium is payable. If your agreed kilometres are exceeded, an additional excess will be applied in the event of an accident.