Real Insurance Reviews

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Read what our customers are saying

Good sales customer service

Trusted Customer – Rated 4.5 out of 5

Real Car Insurance

I think the purchase process is smooth and its price is similar to those in the market right now but because they have high ratings, I'd rather pay a little bit more if necessary.

I found this insurance company online and their reviews were so good that I am giving this a try. Customer service is very good and you can feel that they are willing to help you. Will need to see further when it comes to claims if any. So far so good.

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Nik Papas – Rated 5 out of 5

Real Family Life Cover

Feel confident in the product & team & at an affordable price

Tim was extremely professional very thorough & easy to communicate with and had good product knowledge.

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Hit-and-miss service - some staff are great, some...

Trusted Customer – Rated 2 out of 5

Real Car Insurance

Bad

The 1st person that I dealt with on 21/7 morning was good. However, the 2nd person I dealt with in the afternoon of the same day to modify the policy was not great, rude & initially not willing to help. The policy is to be started on 29/7, but he said that it will start on 11:59pm 29/7 which I told him that was not correct & should be 11:59pm or midnight 28/7/21. He was not willing to admit his mistake either - not good customer service. I requested the modified policy to be emailed to me, to which he confirmed the email address..., however still had not received the next day 22/7. I then had to make another call on 22/7, and the person that I dealt with was great & emailed it out straight away.

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Extremely easy process staff very helpful

Marlene Carlyle – Rated 5 out of 5

Real Funeral Cover

Cost monthly is very manageable

Staff member was not pushy explained the policy and gave options of cost would recommend

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Paula Cunningham – Rated 5 out of 5

Real Family Life Cover

Very helpful and not pushy, helpful with the questions and all the insurance

I thought he was giving me all the time and information to make my decisions,also also professional and kind"

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It took a ridiculously long time to change my...

Trusted Customer – Rated 3 out of 5

Real Home Insurance

Same as I stated before in my comments

It took a ridiculously long time to change my insurance to my new home. The woman kept on repeating the questions and was quite unfriendly.

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Trusted Customer – Rated 4 out of 5

Real Landlords Insurance

Good

I have been with Real Insurance for all my landlord insurance. Very comprehensive.

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Trusted Customer – Rated 5 out of 5

Real Car Insurance

Value for money great service hope claims department the same

Very helpful answered all my questions value for money hope if I ever have to make a claim service is the same

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Trusted Customer – Rated 3 out of 5

Real Car Insurance

Not alot of options with price

I didn't have to wait too long for someone to pickup the line,. The person didn't sound very helpful.

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The best insurance company by far

Trusted Customer – Rated 5 out of 5

Real Home Insurance

Perfect policy and price excellent customer service.

Real Insurance. Customer service is fantastic they always do their best to help their customers with any issues or concerns for which they may have. 10/10

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Life Insurance

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Car Insurance

Save up to $220 with Pay As You Drive Car Insurance. Drive less. Save big!1

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Funeral Insurance

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  1. Savings between $0 to $220 derived from profiles based on Real Pay As You Drive customers, as of 1 March 2019. Actual savings are determined by your individual circumstances, including the kilometres selected, excess chosen and other risk factors. Minimum premiums may reduce savings.

    If you are driving more, your agreed kilometres can be increased/extended during the policy period, an additional premium is payable. If your agreed kilometres are exceeded, an additional excess will be applied in the event of an accident.