The Real Insurance Website has achieved the #1 rank in the Global Reviews Customer Experience Index (CEI) for Home Insurance in 2013.
Global Reviews measures customer experience through a rigorous and reliable benchmark framework. It determines how well companies support customers in doing business. It researches consumer issues, listening to what they say and do when looking for products in the digital space. According to CEO Greg Muller, “This award recognises customer experience excellence. It illustrates a company's commitment to providing a customer journey that minimises customer effort and effectively supports the needs and expectations of customers when they're seeking insurance.”
This marks Real Insurance’s second consumer experience award for 2013. If anything, this is a clear confirmation of our commitment to attentive and thoughtful dealings with our customers. We look forward to the future, where we will continue to put our customers first, striving to keep creating positive exchanges with consumers.