Read what our customers are saying
Trusted Customer – Rated 4 out of 5
very competitive on pricing.
Customer representitive was very helpful and friendly.
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
I am very pleased with how the salesperson conducted herself-highly professional
Product Rating
Service Rating
I was pleasantly surprised at how helpful and...
Trusted Customer – Rated 5 out of 5
The features and benefits of this policy are impressive ... especially where policyholders are given the option to utilise funds from the policy (possibly to assist with treatment) in a situation where a terminal illness presents itself. This is obviously a time when policyholders and families would most be in need of those funds, moreso than after death, and I commend Real Insurance for making this option available.
I was pleasantly surprised at how helpful and knowledgeable the customer service officer was with me, nothing was too much trouble and I can't commend her or the rest of the team at Real Insurance enough. The products and service are second to none and I wouldn't want to deal with anyone else.
Product Rating
Service Rating
U said no medical on tv ads and my symptoms is not...
Trusted Customer – Rated 1 out of 5
Was not given to me too many lies!
By not lying on tv ads. No medical required. My symptoms r not life threatening. So why lie.
Product Rating
Service Rating
Trusted Customer – Rated 4 out of 5
Money was debited when it was supposed to be, which is a plus.
Initial phone conversation was very clear and concise. Took longer than expected to receive paperwork, however once received was easy to follow.
Product Rating
Service Rating
Underwriters declined due to no follow up test on a...
Trusted Customer – Rated 1 out of 5
Underwriters declined due to no follow up test on a medical investigation that come back negative therefore no follow up required even though I told the consultant I would be happy to have a follow up test, this apparently was not passed on then spoke with a manager that said if I had a test within 30 days it would be review ummm didn't I offer to do this, who is not listening
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Joe was fantastic as he took his time to explain and simplify the questions.
Product Rating
Service Rating
Had the pleasure speaking to joseph from the baulkham...
Trusted Customer – Rated 5 out of 5
Absolutely happy with everything that im receiving has taken away all the what ifs and am glad to know my family will be looked afrer if anything happens to me.Thanks Real Life
Had the pleasure speaking to Joseph from the Baulkham Hills Branch who was absolutely brilliant throughout the whole process..Very informative with no pressures such as other companies do..Absolutely Outstanding Customer Service..
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
From what I can see so far it looks like a good policy to of taken
The assistant was very polite and was easy to understand
Product Rating
Service Rating
Excellence
Trusted Customer – Rated 4 out of 5
Everything top quality ...
Everything