Read what our customers are saying
Stay away fraud warning
Trusted Customer – Rated 1 out of 5
Your staff falsified the information to create pet insurance for a dog which isn't in my care yet
Your staff falsified the information to push through a policy which should not of been created
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
Service on phone was great--explaned things clearly-great service-.
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
its to early to tell yet
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Waiting periods on certain treatments could be a lot better.
Great service.
Product Rating
Service Rating
Pleasant person on the phone, did not know much about...
Trusted Customer – Rated 4 out of 5
Have not yet received the paperwork in the mail, so until then cannot really say I know the full ins and outs of the Premium Pet Insurance that I have purchased. On the phone the operator was not overtly knowledgeable about the product she was selling me, but always sought advice from her supervisor.
Pleasant person on the phone, did not know much about the product, but always asked her supervisor to ensure she told me the correct information in response to my questions.
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Unsure how we will go if we have to claim so i will let u know then thanks
Sarah was fabulous
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Service was excellent, he was very good.
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
I was able to get the cover I needed.
The lovely lady who called me was very helpful.
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
no excess was a real pull to go to real insurance - good policy
Good, received a call straight away - helpful
Product Rating
Service Rating
The lady was extremely nice and not pushy at all and...
Trusted Customer – Rated 5 out of 5
Really good
The lady was extremely nice and not pushy at all and went through the policy thoroughly but quickly as I was in a rush so I appreciated that she didn't drag on each question.