Read what our customers are saying
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Trusted Customer – Rated 1 out of 5
Your staff falsified the information to create pet insurance for a dog which isn't in my care yet
Your staff falsified the information to push through a policy which should not of been created
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Trusted Customer – Rated 5 out of 5
Service on phone was great--explaned things clearly-great service-.
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The lady was extremely nice and not pushy at all and...
Trusted Customer – Rated 5 out of 5
Really good
The lady was extremely nice and not pushy at all and went through the policy thoroughly but quickly as I was in a rush so I appreciated that she didn't drag on each question.
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Trusted Customer – Rated 4.5 out of 5
I was able to get the cover I needed.
The lovely lady who called me was very helpful.
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One customer service employer seems to be more...
Trusted Customer – Rated 4 out of 5
Little bit perturbed at how much our premiums are going up each month/year.
One customer service employer seems to be more knowledgeable that the other.
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Trusted Customer – Rated 4.5 out of 5
Waiting periods on certain treatments could be a lot better.
Great service.
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Lisa, the customer service representative i dealt with...
Trusted Customer – Rated 5 out of 5
Good value and comprehensive
Lisa, the customer service representative I dealt with was wonderful, very patient and had prompt answers to all my questions.
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The service i received and the information the...
Trusted Customer – Rated 5 out of 5
I have just received my paper work though e-mail and I am very pleased I have chosen Real Insurance for my puppy.
The service I received and the information the customer service gave me was excellent and the fellow was very pleasant and answered all my questions and explained everything to me in plain English.
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Trusted Customer – Rated 5 out of 5
Value for money and extra care.
Fantastic! The consultant we spoke to was excellent and knew her stuff.
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Pleasant person on the phone, did not know much about...
Trusted Customer – Rated 4 out of 5
Have not yet received the paperwork in the mail, so until then cannot really say I know the full ins and outs of the Premium Pet Insurance that I have purchased. On the phone the operator was not overtly knowledgeable about the product she was selling me, but always sought advice from her supervisor.
Pleasant person on the phone, did not know much about the product, but always asked her supervisor to ensure she told me the correct information in response to my questions.