Read what our customers are saying
Trusted Customer – Rated 5 out of 5
My cover is value for money
They were very helpful and understanding
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Trusted Customer – Rated 5 out of 5
excellent
Ruby was easy to understand...
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Trusted Customer – Rated 5 out of 5
Best lum sum pay out for beneficial , plus additional of Serious illness cover. Which is 2 in 1 premium and low cost.
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Helen amd kirk were great and understanding. they...
Trusted Customer – Rated 5 out of 5
Good so far.
Helen amd Kirk were great and understanding. They reassured me of everything included in the cover.
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Great experience to begin with
Trusted Customer – Rated 5 out of 5
I like that I can increase or decrease my cover anytime.
The customer service agent was absolutely lovely, very friendly, very helpful and respectful.
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I contacted re life insurance. after answering the...
Trusted Customer – Rated 1 out of 5
I contacted RE Life Insurance. After answering the questions I was advised that I could get $400,000 cover for $44 a fortnight. I accepted the policy in those terms. When I received the policy I saw that my cover was for accidental death and serious injury only. I contacted by phone and spoke to a different lass who advised that my request for Life Insurance had been declined due to my past history including High Blood Pressure, High Colesterol (which are under control now) and Type 2 Diabetes which is also now under control. I was very disappointed that the client services officer that I first spoke with did not tell me that. When I questioned the past history I was told that no one under the age of 60 with any of those mentioned systems would be approved Life Insurance, however when I asked if I was over 60 I would be accepted and she replied 'Yes'. I find that totally ridiculous. I then advised that under these circumstances I wanted to cancel the policy. The lass I was talking to told me that I could only have the policy cancelled if I sent the request in writing and SIGNED. Again, I find this ridiculous as you accepted the policy I didn't want over the phone but would not accept my cancellation over the phone. I was most upset when speaking with the lass who continued to interrupt me and I told her I did not want to talk about it any more and just to cancel the policy. She continued so I hung up. A short time later she rang back again and again I told her that I wanted the policy cancelled before any money was debited from my account. The conversation ended. I have forwarded an email to 'realservice@reallifeinsurance.com.au requesting this policy be cancelled. I have not received any reply. Thus, not only did the original lass mislead me in taking out the insurance, the lass that I spoke with the second time was most unhelpful in assuring me the policy would be cancelled as per my request. I must say that I would NOT attempt to take any further insurance with Real Insurance and will not recommend this organisation to any friends or relatives.
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Couldnt have been more help went out of her way and...
Trusted Customer – Rated 5 out of 5
insurance is for life no limited time and excellent price
excellent service Deryn was very helpful in all aspects
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Trusted Customer – Rated 5 out of 5
This policy meets my needs and lifestyle perfectly.
Informative and easy to understand.
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The service i received was excellent, and i would...
Trusted Customer – Rated 5 out of 5
The features and benefits of my policy were able to be tailored to my available financial commitment and the cover I now have is what I wanted. :)
The service I received was excellent, and I would highly recommend to friends and colleagues. Very professional and detailed.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Really helpful girl
Really pleasant and helpful girl