Read what our customers are saying
I thought the young man i spoke to over the phone...
Trusted Customer – Rated 5 out of 5
I think my cover is suitable to my needs and its flexibility is great for when I'm ready to upgrade. I like how it's tailored to your age, health status etc. Very glad I bit the bullet and got life insurance.
I thought the young man I spoke to over the phone (sorry can't remember his name) but he was very helpful, friendly and very knowledgeable on the products that were available to a young person like me wanting life insurance. I'd happily recommend Real Insurance to my family and friends. It's very affordable.
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Top work excellent
Jerome Buck – Rated 5 out of 5
This is exactly what I am looking for and needed
The service was excellent, the person I spoke to was very helpful and we worked everything out well
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
As above.
The CSO was very knowledgeable and easy to understand and explained everything in plain English.
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Great customer service
Stacey Platts – Rated 4 out of 5
The only negative comment I have is that I was honest and said I had one puff of a friends cigarette in the last year and am classified as a smoker with a higher premium which I thought was ridiculous
The person I spoke with was efficient and helpful and knowledgeable and when he didn’t know an answer he found out and let me know. Great customer service.
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Chris Sievers – Rated 5 out of 5
Very thorough explanation and polite and well spoken sales person
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Terrible! i have never been frustrated in an insurance...
Trusted Customer – Rated 1 out of 5
Please provide proper training to your staff on how to become an active listener to be able to understand customer's questions and therefore not repeating themselves into reading what's on the PDS. Not only it makes them sound like a robot but frustrate the customers and in turn not going ahead with the policy purchase! We were considering of moving our Life policy to Real due to considerable reduction in premium and better coverage, but, we had to go away as your customer service consultant, does not listen and does not understand the product that she is trying to sell! It should not be hard-selling at all, as when the customer calls your company, it is almost sold, and all you have to do is help your customers understand why they need to consider moving to Real!!! Be a real person, rather than, an insurance agent who is only after selling a policy to get the commission! That is not customer service! The 'Real' recipe for success is you must Listen Empathise Action and then Problem solved!!! Your consultant Angela, if anything, added more problems than solution! Please train your consultants to have better understanding of your PDS and if any questions are thrown at them, understand the question and offer solution! You DO NOT, at all means, argue with your customers! Your consultants are not medical experts, neither are your Product Underwriters! If you are to offer Life Insurance, hire real medical experts to assess medical issues/concerns, rather than telling customers information off a book or even Google! How can you even affirm that you strive to make your products simple and straightforward when your own consultants make it meaningless and mind-boggling for your customers! You have, not only wasted our time, but made us frustrated! Why did we even bother with the whole process! What a shame!
Terrible! I have never been frustrated in an insurance product until my husband decided to call your company as we were contemplating of moving our Life Policy. Even with the increased premium, due to medical condition (not life-threatening), we still wanted to move, until we spoke with Angela, and made it all confusing and frustrating! You do not ask your customer, the same question more than 3 times. I am pretty sure your consultants are able to use Notepad to note any important details! If you have made your customer frustrated once, Please for pete's sakes do not do it again and again! It makes me think that they are not receiving adequate training and if anything, concentrate on the policies that you can sell and let the customer figure our the other important details later on! Please, DO NOT, bother us again and make sure that all our personal details are deleted off your database. We are more than happy to keep our Life Policy with our current provider!!! Thank you.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Value for money. Some more inclusions than other companies have.
Very friendly, knowledgable, couldn't ask for better service. Thank you.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
I'm happy as I have not only funeral but life insurance
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
I never want to use the cover I have on my children but I have peace of mind knowing if something happens to me my family can survive financially.
I forget the mans name but he was brilliant.!
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Very satisfied
Sandra Dawn Rideout – Rated 5 out of 5
Amazing customer services
I received quality service and I didn't doubt becoming a member with Real Life Insurance. Thankyou.