Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Can't rate it yet I don't have the document to read
The young lass was very helpful and pleasant to talk to
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Trusted Customer – Rated 5 out of 5
Value for what is offered
Very friendly and helpful and explained everything very well
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I actually spoke to a woman named samantha and she was...
Trusted Customer – Rated 5 out of 5
i actually spoke to a woman named Samantha and she was very polite and helpful and most important she was very cheerful
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Excellent customer service
Damon Bruun – Rated 4 out of 5
great coverage from day 1,is a great feeling to know my family are protected
excellent customer service
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I contacted re life insurance. after answering the...
Trusted Customer – Rated 1 out of 5
I contacted RE Life Insurance. After answering the questions I was advised that I could get $400,000 cover for $44 a fortnight. I accepted the policy in those terms. When I received the policy I saw that my cover was for accidental death and serious injury only. I contacted by phone and spoke to a different lass who advised that my request for Life Insurance had been declined due to my past history including High Blood Pressure, High Colesterol (which are under control now) and Type 2 Diabetes which is also now under control. I was very disappointed that the client services officer that I first spoke with did not tell me that. When I questioned the past history I was told that no one under the age of 60 with any of those mentioned systems would be approved Life Insurance, however when I asked if I was over 60 I would be accepted and she replied 'Yes'. I find that totally ridiculous. I then advised that under these circumstances I wanted to cancel the policy. The lass I was talking to told me that I could only have the policy cancelled if I sent the request in writing and SIGNED. Again, I find this ridiculous as you accepted the policy I didn't want over the phone but would not accept my cancellation over the phone. I was most upset when speaking with the lass who continued to interrupt me and I told her I did not want to talk about it any more and just to cancel the policy. She continued so I hung up. A short time later she rang back again and again I told her that I wanted the policy cancelled before any money was debited from my account. The conversation ended. I have forwarded an email to 'realservice@reallifeinsurance.com.au requesting this policy be cancelled. I have not received any reply. Thus, not only did the original lass mislead me in taking out the insurance, the lass that I spoke with the second time was most unhelpful in assuring me the policy would be cancelled as per my request. I must say that I would NOT attempt to take any further insurance with Real Insurance and will not recommend this organisation to any friends or relatives.
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
reasonable value
clear friendly voice
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The policy was explained step by step which made it...
Trusted Customer – Rated 5 out of 5
Im very happy with the features and benefits on the policy.Im glad i joined .
The policy was explained step by step which made it simple to understand.Excellent and friendly customer service provided.
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Trusted Customer – Rated 5 out of 5
easy process
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Trusted Customer – Rated 5 out of 5
quick service no mucking around with to many questions was good service recommend to everyone.
really quick to get back to you and they are well spoken easy to understand and if i didnt understand a question they broke it down so i new exactly what i was getting. recommend them to everyone.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
The service was good