Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Josh was absolutely fantastic! Very clear, genuine and explained everything well
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Staff was friendly and was able to explain the product very well
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Sadly disappointed by the way you project your service.
Trusted Customer – Rated 2.5 out of 5
No better than any other supplier, and certainly no cheaper than my existing insurance.
They should be more honest in the way their advertising projects the service. Advertisements suggest that a quote can be obtained quickly via the website. This is not true - all that happens is a referral for a later phone call. Then, the phone call comes through at a possibly very inconvenient time, (in my case during work hours) and is prefaced with 'this will only take a few minutes' - which is totally incorrect and very misleading. I was on the phone for a very long time, incurring the wrath of my supervisor. The whole process only served to turn me away from Real insurance and their methods. There is no reason why your website cannot give a non-binding estimate of the cost of the insurance, to determine initial interest, which can then be followed up with the phone call. Additionally the caller should state that the call could last 20 minutes or longer. Don't forget my job is as important (some would say more so) than yours, and I am not in a position to deal with long-winded cold calls. Better to arrange a suitable time.
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Haven't gone over it in full but seems very good
The person who I spoke with was very helpful and friendly
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Trusted Customer – Rated 5 out of 5
The purchase of my cover was affordable and I am satisfied with the rebate as mentioned too.
The sales representative was so helpful to answer all my questions over the phone.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Daniel was super helpful
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Great and professional.
Trusted Customer – Rated 5 out of 5
A great company to do business with.
She was very comforting with a very good attitude.
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The staff work of a scripted and could non answer any...
Trusted Customer – Rated 2 out of 5
The staff work of a scripted and could non answer any of my questions. Every reply was I will need to check with my surperviser.
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
I have only just started the policy
The service was good and explained to me
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Efficient and effective
Trusted Customer – Rated 5 out of 5
The agent I dealt with was efficient which I found great due to the lack of time I had to give. Effective as he had my attention to purchase there & then & he talked me through my policy as well as offered his service if further information was required.