Read what our customers are saying
Service was fast, understandable and easy. my cover...
Trusted Customer – Rated 5 out of 5
I now have peace in mind that my family will be financially secured if the worse happens.
Service was fast, understandable and easy. My cover was accepted in minutes
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Trusted Customer – Rated 4.5 out of 5
Perfect!!!!
Staff's explanation was clearly and detail.
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Fabulous customer care.
Trusted Customer – Rated 5 out of 5
Outstanding customer care!! Thanx Real Insurance
Superb service!! Will definately recommend "Real" to others.
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Trusted Customer – Rated 4 out of 5
Excellent
Efficient and extremely helpful staff
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Trusted Customer – Rated 4 out of 5
good
happy with the srvice
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Friendly and polite
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Trusted Customer – Rated 4 out of 5
Seem very Good
Very professional.
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Affordable and happy with my cover
very good
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Sadly disappointed by the way you project your service.
Trusted Customer – Rated 2.5 out of 5
No better than any other supplier, and certainly no cheaper than my existing insurance.
They should be more honest in the way their advertising projects the service. Advertisements suggest that a quote can be obtained quickly via the website. This is not true - all that happens is a referral for a later phone call. Then, the phone call comes through at a possibly very inconvenient time, (in my case during work hours) and is prefaced with 'this will only take a few minutes' - which is totally incorrect and very misleading. I was on the phone for a very long time, incurring the wrath of my supervisor. The whole process only served to turn me away from Real insurance and their methods. There is no reason why your website cannot give a non-binding estimate of the cost of the insurance, to determine initial interest, which can then be followed up with the phone call. Additionally the caller should state that the call could last 20 minutes or longer. Don't forget my job is as important (some would say more so) than yours, and I am not in a position to deal with long-winded cold calls. Better to arrange a suitable time.
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Trusted Customer – Rated 5 out of 5
The purchase of my cover was affordable and I am satisfied with the rebate as mentioned too.
The sales representative was so helpful to answer all my questions over the phone.