Real Insurance Reviews

My service feedback with real insurance

Trusted Customer – Rated 5 out of 5

The gentleman I spoke with was very friendly and professional

I would recommend them as they are great people to help

Trusted Customer – Rated 5 out of 5

The policy is excellent i got everythink i want i they explained to me everythink

I would recommend them as they are great people to help

Charges 'lazy tax', don't care.

Trusted Customer – Rated 2 out of 5

Buy from internet each year, don't let them charge the 'lazy tax' when they 'auto renew' for a higher price.

Got renewal for 2 different policies. Looked on THEIR website and could get EXACTLY the same for cheaper. Phoned them, but they could not lower the price they wanted to charge me. Apparently the 'loyalty' department had been disbanded. They confirmed that there is absolutely no problem in not renewing current policies and taking out new ones FROM THEM. That's what I did saving $70.

Friendly cs officer.

Peter Norris – Rated 3 out of 5

SADLY I HAD TO CANCEL INSURANCE

I HAD TO CANCEL THE POLICY AS YOU WOULD NOT COVER THE VEHICLES TRUE WORTH. OPERATOR CURTEOUS AND FRIENDLY

Horrendous processes and staff. thieves!

Steven Mcdonald – Rated 1 out of 5

Charged me for two policies on one vehicle.

Horrendous. Dealing with call centers who cannot action things correctly - over charging and not processing refunds correctly. Had I not checked this and followed it up twice, Real Insurance would have stolen $600 from me for nothing! I’m heading to the regulator now.

Good for new customers, terrible loyalty towards...

Iain Mccann – Rated 4 out of 5

I originally phoned just to change the vehicle insured only to be told the premium would cost more since it wasn’t a new policy purchased online. It was cheaper and easier to cancel the existing policy and start a new one online myself. Obviously there is little to no interest in looking after existing customers which is highly disappointing.

Anusha Withanage – Rated 4.5 out of 5

I put 4 star because I have never claimed anything from this policy, but so far everything else been 5 star.

Customer care is pretty good. Needed some changes and they completed it fast. In my experience I pay much less compared to others too.

My service feedback with real insurance

Trusted Customer – Rated 2 out of 5

NA

ok

The real insurance is real rip off money of people who...

Trusted Customer – Rated 1 out of 5

I needed insurance for income protaction but person I spoke was only interested is how to get money out me and did not even try explain whole policy and that very poor service first there is 30 day waiting period and no benefit at least 60 days what kind of scam real insurance running. No thanks I don't need insurance

The real insurance is real rip off money of people who in need of pure and simpley are poor

The service was outstanding!

Harry Koutsouvelis – Rated 5 out of 5

The device was totally worth my while it was very professional.

Yes I would definitely recommend your services to friends and family! You are a very professional organisation I was very impressed by the kind and competent service I received.