Read what our customers are saying
Helpfuland friendly
Trusted Customer – Rated 5 out of 5
so glad I took this out at last
Joseph was very helpful and friendly-I felt relaxed while doing something stressful
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Peace of mind for myself and no burden on loved ones.
Great very informative and helpful .
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I spoke with a lovely young lady who guided me through...
Trusted Customer – Rated 5 out of 5
I spoke with a lovely young lady who guided me through the process efficiently and was a pleasure to deal with
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
compared to the one I have now.
Consultant was friendly, polite and patient
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Well explained, although she did not know where their parent company came from
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A1 customer service
Trusted Customer – Rated 5 out of 5
The No 1 reason for jumping from an Insurance Line Funeral Policy to a REAL Insurance Funeral Policy was the fact that the benefit paid out is the amount of cover taken) OR the amount that has already been paid in as premiums - what ever is greater.
A1 Customer Service - On my initial inquiry into changing my life insurance policy from Insurance Line to REAL insurance, I was looked after by a lovely young man by the name of Zane, Zane gave me very good information on the benefits of having a REAL funeral ins policy. Zane went to trouble of emailing me a quote, along with a follow up phone call the next day. Zane made sure that I completely understood the policy and he was very friendly and extremely helpful. Zane would be around 70% of the reason I did choose to swap insurance providers. Zane has a friendly 'can do' attitude and you should consider Zane a very valued member of your customer service team. Thanks Zane.
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Service was high quality. explained the policy clearly...
Trusted Customer – Rated 5 out of 5
Service was high quality. Explained the policy clearly and concisely. Friendly phone manner. Told me his name which is important I think. Well done Ash!
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Trusted Customer – Rated 5 out of 5
Was very lovely. She explained everything to me and asked me if i wanted to ask any questions
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Very efficient haven't received all policy details yet
Very informative helpfull
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Service on phone was fine, but the email sent with...
Trusted Customer – Rated 1 out of 5
Service on phone was fine, but the email sent with documents was gobblegook - couldn't read any of them. Will wait for mail version to arrive.