Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Excellent.
Good understanding.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Same as above
Understand what there saying.
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Easy process
Trusted Customer – Rated 5 out of 5
Easy, efficient and straightforward process.
Very good. The sales person was patient and efficient, explained the cover well. Hopefully, we won't have need to make a claim anytime soon!
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
The cover & fortnightly payments are good
Staff friendly & very helpful
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
features and benefits are what I was looking for
good customer service
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
i dont understand alot of it as it dont make much sense to me
Advise over the phone was excellent
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Great service!
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Would definatately not deal with your company ever...
Trusted Customer – Rated 3 out of 5
Competitive, better than other companies but due to a very harrowing experience would definitely not use your company
The first consultant I spoke to was very helpful and friendly. Went through everything with me ensuring I fully understood the policy. He gets the 2 stars.... However when I rang to cancel during the cooling off period due to having to go overseas at very short notice and not having enough time to compare the policy that was sent to me with my existing policy with another company it was a nightmare. I eventually had to be very sharp with the consultant who would not accept that I did not want the policy at that time and would review when I returned. I explained that I did not want money taken from my account (I was told I had to give details of my Bank Account to receive a copy of he proposed policy) as I did not want to proceed. The consultant did not listen and kept insisting that she could delay the policy for a month and no funds would be taken until then. I told her several times I don't want the policy but she kept saying "this is what I can do for you" until in the end I was really angry and told her I DO NOT WANT THE POLICY It was a very long harrowing experience. Very poor!!!
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Service was excellent. the operator (james) did not...
Trusted Customer – Rated 5 out of 5
The features and benefits of my policy appear to be exactly what I require
Service was excellent. The operator (James) did not try to pressure me into purchasing more insurance than what I requested.
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Very good
Trusted Customer – Rated 5 out of 5
it was very good.... thank you
the operator was excellent