Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
I am happy, just cancelled the existing policy that I have been paying since 2004... Yeh!
Ash was fantastic, very clear about the policy options and the benefits of the policy.
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Trusted Customer – Rated 5 out of 5
Great payment options and great rate
Very helpful
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I was pleasantly surprised at how helpful and...
Trusted Customer – Rated 5 out of 5
The features and benefits of this policy are impressive ... especially where policyholders are given the option to utilise funds from the policy (possibly to assist with treatment) in a situation where a terminal illness presents itself. This is obviously a time when policyholders and families would most be in need of those funds, moreso than after death, and I commend Real Insurance for making this option available.
I was pleasantly surprised at how helpful and knowledgeable the customer service officer was with me, nothing was too much trouble and I can't commend her or the rest of the team at Real Insurance enough. The products and service are second to none and I wouldn't want to deal with anyone else.
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Trusted Customer – Rated 5 out of 5
Quick, simple & straightforward
Quick, easy & straight forward process
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Beware the sweet talk.
Trusted Customer – Rated 1 out of 5
In truth I don’t care. I don’t want the policy but cancelling looks like it is going to be a gymnastic event.
I was only making inquiries on life insurance. I just wanted a quote to compare with other options. I got sweet talked into a policy. Realising what had happened I re-contacted Real a couple of hours later to cancel - we’ll inside the cooling off period. Again I was sweet talked in an attempt to make me keep the policy but this time I said no, please cancel. The operator advised this would be done because I had not yet received the PDS. She said a follow up email would come. Nex5 day. Nothing. I can see this is going to be fun. I will contact again today and establish if my policy is canceled. Nobody was rude, but the tactic is a little shabby. I just wanted a quote.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
100/100
Excellent service goood customer serives
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Excellent
Professional
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Great features, as I thought one of them I needed to take out separately, was included.
Very understanding and patient
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Was wonderful, and she was very kind, and knew what...
Trusted Customer – Rated 5 out of 5
Good value for money, and very easy to do
The representative was very knowledgeable and explained everything to me very well.
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
good.
they were great to speak with and explained everything in detail.