Read what our customers are saying
Daniel Lines – Rated 5 out of 5
Great customer service and great product knowledge and very friendly
Real insurance the customer service and friendly agent on the phone could not have done more to help keep up the great work
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Trusted Customer – Rated 4 out of 5
Was good
Was good
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Straight forward , helpful and worked everything out...
Trusted Customer – Rated 5 out of 5
Real insurance were a real help to me covering what i needed covering
Straight forward , helpful and worked everything out with me that meets my needs , i would gladly recommend them to anyone ,
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Trusted Customer – Rated 5 out of 5
Features of my policy seem very good but will know more when I receive email with more info
Very quick to contact me as well as very friendly and understanding service
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Trusted Customer – Rated 5 out of 5
Never had an issue with the insurer, and great customer service
Excellent customer service
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Beware the sweet talk.
Stephen Brooke – Rated 1 out of 5
In truth I don’t care. I don’t want the policy but cancelling looks like it is going to be a gymnastic event.
I was only making inquiries on life insurance. I just wanted a quote to compare with other options. I got sweet talked into a policy. Realising what had happened I re-contacted Real a couple of hours later to cancel - we’ll inside the cooling off period. Again I was sweet talked in an attempt to make me keep the policy but this time I said no, please cancel. The operator advised this would be done because I had not yet received the PDS. She said a follow up email would come. Nex5 day. Nothing. I can see this is going to be fun. I will contact again today and establish if my policy is canceled. Nobody was rude, but the tactic is a little shabby. I just wanted a quote.
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Trusted Customer – Rated 5 out of 5
very happy with the way everything was conducted during conversation with real insurance team member.
very good.
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Trusted Customer – Rated 4.5 out of 5
Operator was excellent with the attitude and information about the products.
Operator was excellent with the product information.
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Excellent
Bevan Dix – Rated 5 out of 5
The sales consultant was very pleasant and a pleasure to communicate with, great to have a Australian call centre and a straight forward conversation with questions that could be answered to have cover in place at the time of the quote. I was only making an enquiry and found the experience that easy I had the policy in place within 30 minutes
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Features seem good but is pricier than my current protection
Service was exceptional