Read what our customers are saying
Sales staff outstanding and true to their word
Trusted Customer – Rated 5 out of 5
VALUE FOR MONEY
SALES STAFF OUTSTANDING AND TRUE TO THEIR WORD
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Good service
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Professional, thorough and efficient
Melissa Qiri – Rated 5 out of 5
We needed to get cover in Australia and cancel our NZ Policies and I have found everything to be super easy to arrange and the cover is also extensive. I also like that you receive a 10% rebate each year.
I found Robert to be incredibly professional, very thorough and he made the whole process super easy for us. We had our documents emailed to us immediately after speaking over the phone and everything has been super efficient. Would certainly recommend.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
explained in detail
good service
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Quick, no hassles with real insurance operator
Trusted Customer – Rated 5 out of 5
Clear, concise customer service in a quick, expedient, hassle free way
The Customer service operator was very clear, concise and friendly. She didn’t keep me waiting unnecessarily and she was empathic.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Explained features and benifits
Friendly and understanding
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Terrible! i have never been frustrated in an insurance...
Trusted Customer – Rated 1 out of 5
Please provide proper training to your staff on how to become an active listener to be able to understand customer's questions and therefore not repeating themselves into reading what's on the PDS. Not only it makes them sound like a robot but frustrate the customers and in turn not going ahead with the policy purchase! We were considering of moving our Life policy to Real due to considerable reduction in premium and better coverage, but, we had to go away as your customer service consultant, does not listen and does not understand the product that she is trying to sell! It should not be hard-selling at all, as when the customer calls your company, it is almost sold, and all you have to do is help your customers understand why they need to consider moving to Real!!! Be a real person, rather than, an insurance agent who is only after selling a policy to get the commission! That is not customer service! The 'Real' recipe for success is you must Listen Empathise Action and then Problem solved!!! Your consultant Angela, if anything, added more problems than solution! Please train your consultants to have better understanding of your PDS and if any questions are thrown at them, understand the question and offer solution! You DO NOT, at all means, argue with your customers! Your consultants are not medical experts, neither are your Product Underwriters! If you are to offer Life Insurance, hire real medical experts to assess medical issues/concerns, rather than telling customers information off a book or even Google! How can you even affirm that you strive to make your products simple and straightforward when your own consultants make it meaningless and mind-boggling for your customers! You have, not only wasted our time, but made us frustrated! Why did we even bother with the whole process! What a shame!
Terrible! I have never been frustrated in an insurance product until my husband decided to call your company as we were contemplating of moving our Life Policy. Even with the increased premium, due to medical condition (not life-threatening), we still wanted to move, until we spoke with Angela, and made it all confusing and frustrating! You do not ask your customer, the same question more than 3 times. I am pretty sure your consultants are able to use Notepad to note any important details! If you have made your customer frustrated once, Please for pete's sakes do not do it again and again! It makes me think that they are not receiving adequate training and if anything, concentrate on the policies that you can sell and let the customer figure our the other important details later on! Please, DO NOT, bother us again and make sure that all our personal details are deleted off your database. We are more than happy to keep our Life Policy with our current provider!!! Thank you.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
So far so good
Impressive quick and easy to understand
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Great understanding of policy
Excellent customer service and easy to understand about policy.
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Great service for life insurance
Patricia Burgess – Rated 5 out of 5
Real Insurance is a great service - I was helped in every aspect in obtaining a life insureance policy